Operations Administrator

The Capital International Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global investment firm in Cape Town is seeking an Operations Administrator to ensure operational excellence and compliance with regulatory standards. You will provide top-notch customer service, manage project documentation, and collaborate with teams for process improvements. Ideal candidates will possess 12 months of experience in a similar role, along with strong organizational and communication skills. The position offers a supportive environment with transparent communication, where your contributions are valued and celebrated.

Benefits

Private health care

Flexible working hours

Pension scheme

Volunteering opportunities

Qualifications

• 1 year of experience in a similar role is required.
• Good knowledge of AML/CFT regulatory standards is essential.

Responsibilities

• Provide customer service excellence to clients and third parties.
• Assess and validate documentation as part of projects.
• Update and maintain client data records secure and accurate.
• Collaborate with teams to implement process improvements.
• Support remediation activities for operational errors.

Skills

Detail orientation

Strong organizational skills

Client communication

Problem-solving

Time management

Education

12 months in a similar role

Industry knowledge

Job description

Operations Administrator

Opportunity: Full Time

Capital International Group is looking for a hardworking individual to join the team in supporting operational excellence and provide high quality services to our clients and introducers. This position focuses on project delivery, remediation activities, and client servicing, ensuring compliance with regulatory standards and internal policies while driving efficiency and accuracy across operational processes.

Key Duties:

The role will be varied, with duties including:

• Provide Customer Service Excellence to all clients, companies and third parties when engaging with them.
• Assessment and validation of documentation provided as part of any project or remediation or records.
• Update and maintain client data records from simple accounts to more complex trust structures.
• You will be required to conform to the Company’s AML procedures and guidelines at all times.
• You will be required to work on a variety of projects that deliver service, create capacity, and ensure control effectiveness within the team.
• Collaborate with cross-functional teams to implement process improvements and automation initiatives.
• Track project outputs, prepare and contribute to reports, and ensure timely completion of deliverables.
• Support remediation activities related to operational errors, regulatory findings, or audit observations.
• You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.

At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.

Excellence

You will be constantly finding ways to ensure that the service we offer our clients, both internal and external, is faultless. Developing yourself and others to be the very best at what you/they do and to be the very best version of themselves/yourself.

Integrity

We are a regulated Investment firm and as a result everything you do must be driven by impeccable ethics. Trust and integrity are key to this and all roles.

Innovation

as a leader in your field, you will be instrumental in driving the organisation forward in terms of new solutions, new technological outcomes, and new ways of working, ensuring we can continue to deliver our objectives against cost, value, and service.

Skills Required

• Be detail orientated, with a high degree of accuracy.
• Strong organisational and time management skills.
• Strong client communication skills (verbal and written) in relation to complex but routine matters.
• Promote trust in the workplace through open and honest communication with colleagues.
• Be able to effectively prioritise workloads.
• Inspire and motivate co-workers by maintaining a positive attitude.
• ‘Think outside the box’ to find a solution when a problem has been identified.
• Remain task focused to end result.
• Up-to-date knowledge of AML/CFT regulatory standards and requirements.

Qualifications

• 12 months industry knowledge
• 12 months in a similar role

Who we are

At Capital International, we're more than just a company; we're a vibrant team of innovators dedicated to putting our clients at the centre of everything we do. From a small investment firm established in 1996 in the Isle of Man, we've evolved into a dynamic global team of over 240 professionals based in the Isle of Man, South Africa and Jersey, all united by a shared vision. Our significant growth over the past two decades has not dulled our commitment to the family values that were woven into our foundation. Embracing a culture of Innovation, Integrity, and Excellence, we empower our team members to think creatively and push boundaries in everything they do. Join us, and be part of a forward-thinking environment where your ideas can thrive and make a real impact in propelling us forward.

Our promise to you

At Capital, we invest wholeheartedly in our people, offering not just competitive salaries but a comprehensive range of benefits that prioritise your well-being and career advancement. Enjoy the peace of mind that comes with private health care and life insurance, while our flexible working hours ensure you achieve the perfect work-life balance. Our pension scheme, alongside volunteering opportunities for those keen to give back, reflects our commitment to your future and our community.

We believe in empowering our team members to take charge of their growth. That’s why we provide extensive training and development programmes designed to help you drive your career forward and hone your leadership skills. Moreover, you’ll have unique access to our innovative products, allowing you to engage fully with your professional environment.

If our benefits resonate with you, you’ll also appreciate the positive and supportive atmosphere created by our welcoming colleagues. At Capital, we cultivate a culture built on trust and open communication, where collaboration is key, and every achievement is celebrated. Join us and contribute to a team that strives for excellence and values your unique insights and contributions.

• Transparent Communication: Embrace open dialogue and transparency. Your voice matters!
• Excellence Commitment: Keep promises, deliver quality work, and take ownership.
• Respectful Collaboration: Value diverse perspectives through constructive discussions.
• Result Recognition: Celebrate success and take pride in your impact.
• Team Synergy: Stand by your decisions, support your team, and take pride in our collective achievements.