Direct Sales Consultant

Old Mutual; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services company in South Africa is seeking a Telesales Consultant to sell finance products to clients in the micro-lending market. The role requires strong communication skills and a client-focused attitude. Candidates must have at least Grade 12 and 6 months of experience in a sales or call centre environment. You'll be responsible for managing calls, finalizing loan applications, and meeting sales targets. This role is crucial for delivering excellent customer service and achieving business objectives.

Qualifications

• Minimum 6 months sales or call centre experience in financial, sales, or retail environment.
• Ability to adapt and perform under pressure.
• Exceptional telephonic communication skills.

Responsibilities

• Make outbound calls to gather customer information.
• Receive and manage inbound calls.
• Finalize loan applications over the phone.
• Meet individual sales targets and adhere to business processes.

Skills

Sales experience

Communication skills

Interpersonal skills

Customer focus

Accountability

Education

Grade 12

Matriculation Certificate

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsible for telesales of Old Mutual Finance products to individual clients in the micro-lending mass market. Maintains relationships with internal and external stakeholders and adheres to business, process and compliance rules. Requires adaptability and the ability to perform under pressure as well as exceptional interaction, time management and telephonic skills.

Client Service Delivery

• Makes outbound calls in accordance with predetermined schedules and gathers relevant information.
• Receives inbound calls
• Finalisescall at point of contact where possible
• Deals with clients queries via telephone in adherence with productivity standards
• Finalisescomplete loan application telephonically

Compliance

• Adheres to service and quality standards.

Marketing

• Telesales of OMF products to individual clients.

Personal Effectiveness

• Accountable for productivity delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Accountable for individual sales targets, branch operations and service delivery through own efforts
• Makes increased contributions by broadening individual skills.

Minimum Requirements

• Grade 12
• Minimum 6 months Sales / Call Centre experience within a Financial/Sales/Retail environment.
• Client Focus
• Gaining CommitmentInitiating ActionOwnershipTechnical Knowledge

  Competencies

  • Collaboration (Relating)
  • Leading with Influence
  • Customer First
  • Execution
  • Strategic
  • Innovation (Perspective)
  • Personal Mastery (Learning)

  Skills

  Communicates Effectively

  Customer Focus

  Ensures Accountability

  Instills Trust

  Interpersonal Savvy

  Optimizes Work Processes

  Plans and Aligns

  Education

  Matriculation Certificate (Matric)

  Closing Date

  03 February 2026 , 23:59