OMF Data Capturer (3 month contract Khayelitsha)

Old Mutual; Cape Town; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A prominent financial services company is seeking a customer service representative to assist clients at branches and navigate digital platforms. The ideal candidate has a National Senior Certificate, is customer-focused, and possesses strong verbal communication skills. The position involves supporting transactions through digital devices and ensuring a smooth customer service experience. Candidates should also exhibit problem-solving abilities and be willing to work varied shifts.

Qualifications

• Must have a Matriculation Certificate (Matric).
• Ability to assist customers in digital platforms.

Responsibilities

• Assist with managing queues and reducing pressure on Branch staff.
• Support customers with digitally enabled transactions.
• Provide self-service guidance.

Skills

Action Planning

Client Management

Computer Literacy

Database Administration

Desktop Publishing (DTP)

Executing Plans

Management Reporting

Network Administration

Numerical Aptitude

Office Systems

Oral Communications

Policies & Procedures

Report Review

Resource Scheduling

Education

National Senior Certificate or Equivalent NQF 4

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Overview

This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.

Responsibilities

• Will assist with managing queues and reducing pressure on Branch staff.
• Will assist customers on digitally enabled device with their requested digitally enabled transaction:
• Providing reading information
• Self-service guidance
• Submission process through customer’s own or branch self-service device (where applicable)
• Call centre details

Minimum Requirements

National Senior Certificate or Equivalent NQF 4

Competencies

• Customer Service: Strong interpersonal and customer-focused approach
• Communication: Excellent verbal skills
• Problem-Solving: Quick and effective issue resolution
• Situational Awareness: Observant and responsive to customer needs
• Technical Proficiency: Familiarity with digital processes
• Physical Stamina: Ability to stand and perform physical tasks
• Flexibility: Willingness to work varied shifts
• Multi-lingual: English and another language

Skills

• Action Planning
• Client Management
• Computer Literacy
• Database Administration
• Desktop Publishing (DTP)
• Executing Plans
• Management Reporting
• Network Administration
• Numerical Aptitude
• Office Systems
• Oral Communications
• Policies & Procedures
• Report Review
• Resource Scheduling

Education

Matriculation Certificate (Matric)

Closing Date

17 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!