Branch Manager

Old Mutual; Benoni; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A financial services firm seeks an OMF Branch Manager in Benoni to lead a team of advisors and manage customer relationships. The ideal candidate will have a High School education and strong skills in coaching, performance management, and CRM. Responsibilities include overseeing team performance, developing client engagement strategies, and ensuring operational efficiency. A focus on sales opportunities and fostering strong client connections is essential for success in this role.

Responsibilities

• Manage a small to medium-sized team of advisors to stimulate and manage demand for financial products.
• Develop and implement a relationship management plan for existing customer accounts.
• Respond to personal objectives and monitor the performance of the team.
• Provide operational support services and sometimes act as first-line supervisor.

Skills

Coaching

Customer Relationship Management (CRM)

Performance Management (PM)

Relationship Building

Identifying Sales Opportunities

Education

High School (Grade 12)

Job description

Job title: OMF Branch Manager- Benoni

Job Location: Gauteng, Benoni

Deadline: January 30, 2026

Job Description

• RE5 Qualification (advantageous)
• Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

Responsibilities

Leadership and Direction

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

Customer Relationship Management / Account Management

• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Sell Customer Propositions

• Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Operations Management

• Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

Promoting Customer Focus

• Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

Key Account Management

• Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.

Customer Relationship Development / Prospecting

• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.

Skills

• Coaching, Customer Contacts, Customer Queries, Customer Relationship Development, Customer Relationship Management (CRM), Employee Performance Management System, Identifying Sales Opportunities, Performance Management (PM), Relationship Building, Relationship Management

Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results

Education

• High School (Grade 12)

Closing Date: 12 November 2025