Office Assistant

ESG Recruitment; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading automotive support firm in Johannesburg is seeking a Front Office Coordinator to provide professional customer service and manage vehicle intake operations. Responsibilities include greeting customers, maintaining job records, liaising with suppliers, processing payments, and ensuring quality checks before vehicle handovers. The ideal candidate should have experience in a similar role, strong communication skills, and must speak both English and Afrikaans fluently. Join our team to enhance customer satisfaction in the automotive industry.

Qualifications

• Proven experience as a receptionist or administrative assistant, preferably in automotive or workshop environment.
• Strong communication and customer service skills are essential.
• Basic understanding of vehicle repair processes is a plus.
• Attention to detail necessary for documentation and quality checks.
• Competence with office software and workshop management systems is required.

Responsibilities

• Greet customers and manage vehicle intake efficiently.
• Maintain accurate records of jobs, parts, and customer communications.
• Liaise with insurance companies and suppliers as needed.
• Prepare invoices, process payments, and assist with basic financial records.
• Coordinate with workshop staff to track repair progress.
• Conduct final handover quality checks before customers collect their vehicles.
• Address customer queries and complaints professionally.
• Support management with reports, schedules, and administrative tasks.

Skills

Receptionist experience

Customer service skills

Attention to detail

English fluency

Afrikaans fluency

Communication skills

Job description

Purpose of Role:

• Provide professional front-office support while coordinating workshop operations and ensuring a smooth customer experience from vehicle intake to final handover.

Key Responsibilities:

• Greet customers and manage vehicle intake efficiently
• Maintain accurate records of jobs, parts, and customer communications
• Liaise with insurance companies and suppliers as needed
• Prepare invoices, process card & cash payments, and assist with basic financial records
• Coordinate with workshop staff to track repair progress
• Conduct final handover quality checks before customers collect their vehicles
• Address customer queries and complaints professionally
• Support management with reports, schedules, and administrative tasks

Skills and Qualifications:

• Proven experience as a receptionist or administrative assistant, preferably in automotive or workshop environment
• Strong communication and customer service skills
• Basic understanding of vehicle repair processes
• Attention to detail for documentation and quality checks
• Competence with office software and workshop management systems
• Ability to work independently and take responsibility for customer satisfaction
• Previous experience within the Automotive industry.
• Speak English & Afrikaans fluently.