NOWNOW Barista/Cashier

Woolworths; Paarl; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading retailer in Paarl is seeking a skilled Cashier/Barista to deliver exceptional customer service and manage till transactions. The ideal candidate will have solid experience in cash handling, demonstrate strong customer service skills, and be flexible with shifts including weekends and holidays. This role involves preparation of artisanal beverages and maintaining cleanliness in the workspace.

Qualifications

• Minimum 1 year Cashier experience is required for this position.
• Existing Cashier/Barista experience is essential.
• Can follow directions and achieve goals.

Responsibilities

• Deliver exceptional customer service at till points.
• Process till transactions effectively.
• Prepare and serve hot and cold drinks.

Skills

Customer service skills

Communication skills

Numeracy

Interpersonal skills

Attention to detail

Education

Grade 12

Job description

Main Purpose

To deliver exceptional customer service at the till points as well as artisanal beverages, thereby creating a positive, lasting impression with the customer.

Key Outcomes

• Demonstrates customer service

• Great communication skills in verbal, nonverbal communication that will impact the experience
• Demonstrates a friendly and helpful, can-do attitude when serving customers
• Demonstrates customer service skills and knowledge.
• Identify and resolve a customer’s needs
• Greets all customers politely as they interact
• Listens to and resolves customer complaints, suggestions, and inquiries.

Adheres to Shopkeeping disciplines

• Cleaning and sanitising work areas, utensils, and equipment.
• Maintain hygiene and cleanliness standards
• Execute all duties as per checklists, quality & traceability documentation
• Cleaning service and seating areas.
• Execute all duties as per checklists & adherence to operational standards
• Sweeps and mops the floor regularly
• Keeps the counter and dining area neat and clean.
• Compliance to Hygiene & Food Safety procedures

Management of stock

• Accountable relevant stock in their workstation.
• Ensure that the restaurant and area is well stocked
• Opening shift – truck delivery & FIFO in store along with senior team
• Restocks napkins, straws, lids, and other supplies in the dining area.
• Inventories supplies and goods with supervising manager, when necessary.

Processes till transactions effectively

• Records customer orders on an electronic POS system.
• Keeps track of a cash drawer and ensures it is balanced at the end of the shift.
• Takes money from customers and provides correct change.
• Processes credit card and debit card transactions
• Tallies orders served and amount of cash received.

Management of orders

• Transfers orders to the kitchen to ensure their preparation.
• Monitors orders and ensures their prompt delivery.
• Helps package food in boxes and bags.
• Helps cook food and otherwise works in the kitchen, when necessary.
• Applies selling skills
• Up-sells in-store promotions
• Processes Aggregator orders on their relevant platform.

Preparation and serving of products

• Preparing and serving hot and cold drinks such as coffee, tea, artisan, and speciality beverages.
• Preparation of various artisanal hot and cold beverage items based on prescribed recipes and techniques in a fast-paced environment.
• Passion for producing signature hot and cold beverage

Key Competencies

• Able to engage with the customer, the manager and fellow employees
• Ability to work independently.
• Able to work within a team
• Able to effectively demonstrate product knowledge relative to job function
• Able to follow and adhere to processes, policies and procedures
• Able to communicate clearly and listen effectively
• High level of attention-to-detail
• Ability to work in a fast-paced environment

Job Requirements

• Preferably grade 12
• Minimum 1 year Cashier experience is required for this position
• Is solidly numerate.
• Can follow directions and achieve goals.
• Demonstrates strong customer service and interpersonal skills.
• Is able to communicate effectively to a variety of clientele.

Additional Criteria

• Existing Cashier/Barista experience is essential
• Able and flexible to work different shifts - 6-day flexi shift roster which may be changed to suit the needs of the operation.
• Weekends, evenings and Public Holiday workdays and times is mandatory.

Location

• Paarlberg Mall

“As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.”

HOW TO APPLY – Email detailed CV : [e-mail]