(Networking & Cybersecurity) Technical Support Consultant (South Africa, Remote)

Supportyourapp Inc.; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading Support-as-a-Service company is looking for a Technical Support Consultant in Gauteng, South Africa. This hybrid role involves resolving technical inquiries, providing exceptional support via various channels, and collaborating with developers to troubleshoot issues. Candidates should have excellent English communication skills, a technical background, and problem-solving abilities. Preferred qualifications include experience with CRM tools and certifications in relevant technologies. Enjoy benefits like flexible schedules and remote work opportunities.

Benefits

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Qualifications

• Prior experience in tech support or similar role.
• Technical background in networking (VPN/firewall/Amazon/Azure).
• Basic understanding of cybersecurity.

Responsibilities

• Provide exceptional technical support via calls, chats, and emails.
• Resolve support inquiries of various complexities.
• Maintain working knowledge of products and services.

Skills

Excellent English communication skills (C1)

Strong troubleshooting and problem-solving skills

Customer-oriented attitude

Attention to detail

Interpersonal skills

Education

Degree in computer science or information technology

Certification in Microsoft, Linux, or Cisco

Tools

Zendesk or similar CRM systems

Remote desktop applications

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited?

What you will do

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client's products and services
• Securely work with customers' sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role
• Strong troubleshooting and problem-solving skills, attention to detail
• Technical background related to networking (VPN / firewall / Amazon / Azure services, network as a service, cloud networking)
• Basic understanding of cybersecurity, working experience with ISP
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Preferred skills

• Experience with Zendesk or similar CRM systems
• Experience with engineers
• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco
• Experience with remote desktop applications and help desk software

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation

Greenhouse conditions for self-development

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.