National Operations Assistant

Wild Dreams Hospitality; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious luxury hotel group in Cape Town is seeking an Operations Assistant to provide structured support to the CEO. This role is pivotal for ensuring compliance and administration standards are met while coordinating operations across various lodges. The ideal candidate will have experience in hospitality operations, strong administrative skills, and a detail-oriented approach to uphold luxury standards. Travel to properties is required. Join a team committed to delivering seamless, reliable luxury.

Qualifications

• Experience in hospitality operations, preferably in hotel or lodge settings.
• Strong administrative skills and capability to track compliance.
• Excellent at communication and coordination tasks.

Responsibilities

• Provide daily operational support to the CEO.
• Ensure compliance with licenses, permits, and insurance requirements.
• Coordinate marketing inputs and special promotions.

Skills

Hospitality operations experience

Strong admin and compliance tracking skills

Excellent communication and coordination ability

Detail-focused and proactive

Familiar with financial systems

Knowledge of insurance, compliance, and asset management

Collaborative and calm under pressure

Tools

POS

Xero

Job description

The Operations Assistant role is central to maintaining this standard of excellence, providing structured support to the CEO, ensuring compliance and administration are meticulously handled, and coordinating across lodges, finance, and marketing. Based in Cape Town with travel to properties, this position safeguards operational consistency, protects assets, and helps uphold the brand's promise of seamless, reliable luxury.

Core Criteria:

• Hospitality operations experience (hotel or lodge).
• Strong admin and compliance tracking skills.
• Excellent communication and coordination ability.
• Detail-focused, proactive, and able to identify risks.
• Familiar with financial systems (POS, Xero) and procurement.
• Knowledge of insurance, compliance, and asset management.
• Willing to attend GM meetings and lodge visits.
• Collaborative, calm under pressure, and committed to maintaining luxury standards.

Candidate Responsibilities:

• Provide daily operational and administrative support to the CEO.
• Ensure lodges/hotels remain compliant with licences, permits, and insurance requirements.
• Coordinate marketing inputs, specials, packages, and promotional material distribution.
• Assist with budgets, procurement, and financial system support (POS, Xero).
• Attend monthly GM meetings, prepare agendas/minutes, and follow up on action items.
• Conduct lodge visits to check presentation, staff morale, compliance, stock control, and asset upkeep.
• Act as first point of contact for operational issues raised by General Managers; escalate risks to CEO when necessary.
• Monitor and support quality assurance, ensuring standards are upheld.
• Maintain operational trackers, documentation, and confidentiality standards.
• Support the development and refinement of the Standards Bible (operational SOPs and brand guidelines).