MSP 1st Line IT Support Engineer (Cape Town)

Remote Choice; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology firm is seeking a motivated 1st Line Support Engineer in Cape Town. This role focuses on providing high-quality support, managing inbound tickets, and resolving various IT and telecom issues. Ideal candidates will have MSP experience and excellent problem-solving abilities, taking ownership of customer interactions. Strong understanding of networking concepts, as well as proficiency in Windows desktop environments and Microsoft 365, are essential. A passion for IT and customer satisfaction is key.

Qualifications

• Experience handling high-volume support calls and tickets.
• Ability to resolve technical issues quickly and independently.
• Strong focus on delivering customer service and documentation.

Responsibilities

• Respond to and resolve inbound support calls daily.
• Manage tickets in line with SLAs for First Call Resolution.
• Contribute to internal knowledge base for recurring issues.

Skills

Experience in MSP environments

Strong problem-solving skills

Excellent communication skills

Time management

Customer service orientation

Tools

Windows 10/11

Microsoft 365

Remote support tools

Ticketing systems

Job description

A leading technology firm is seeking a motivated 1st Line Support Engineer in Cape Town. This role focuses on providing high-quality support, managing inbound tickets, and resolving various IT and telecom issues. Ideal candidates will have MSP experience and excellent problem-solving abilities, taking ownership of customer interactions. Strong understanding of networking concepts, as well as proficiency in Windows desktop environments and Microsoft 365, are essential. A passion for IT and customer satisfaction is key.