MRI Field Service Engineer — On-Site & Remote Support

Philips; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A health technology company seeks a Field Services Engineer to support MRI systems in Durban, South Africa. The ideal candidate will work independently to deliver technical support, maintenance, and training to customers. Responsibilities include diagnosing technical issues, conducting repairs, and ensuring customer satisfaction. Candidates should have a degree in a relevant engineering discipline, strong problem-solving skills, and experience with MRI systems. Travel and training may be required, emphasizing a strong customer service approach.

Qualifications

• Must have a college degree in a relevant engineering discipline.
• 5 years of experience in customer-facing roles involving MRI.
• Willingness to travel and attend training overseas as needed.

Responsibilities

• Provide technical support for MRI systems to customers.
• Conduct troubleshooting and repairs of technical issues.
• Collaborate with internal teams and manage installation activities.

Skills

Strong customer focus

Problem solving/troubleshooting

Excellent PC skills

Experience with MRI test equipment

Capacity to listen and communicate clearly

Team player

Education

College graduate degree in Clinical or Electrical or Computing Systems Engineering

Tools

DICOM

Microsoft Windows

Office software applications

Job description

A health technology company seeks a Field Services Engineer to support MRI systems in Durban, South Africa. The ideal candidate will work independently to deliver technical support, maintenance, and training to customers. Responsibilities include diagnosing technical issues, conducting repairs, and ensuring customer satisfaction. Candidates should have a degree in a relevant engineering discipline, strong problem-solving skills, and experience with MRI systems. Travel and training may be required, emphasizing a strong customer service approach.