Mental Health Telephone Clinician

Lyra Health; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading mental health care organization based in Johannesburg is looking for a Telephone Clinician to join their National Support Centre. The clinician will provide initial contact for clients, delivering services effectively while maintaining professional standards. A Master's qualification in psychology or relevant fields, along with the ability to counsel in English and Afrikaans, is required. This full-time position demands a team player who can perform under pressure, with great communication skills and attention to detail. Benefits include annual leave and a discretionary bonus scheme.

Benefits

21 days annual leave plus public holidays

Discretionary bonus scheme

Group Life Cover and Disability Cover

Employee Assistance Programme

Qualifications

• Must hold a valid HPCSA registration.
• Ability to provide counselling in English and Afrikaans.
• Experience in short-term therapy.

Responsibilities

• Serve as the first point of contact for clients.
• Deliver professional services to callers.
• Record relevant information accurately.
• Adhere to clinical protocols and standards.

Skills

Risk assessment skills

Experience in call center environment

Problem-solving

Knowledge of Solution Focused Therapy

Education

Master's Qualification in Psychology

Honours Qualification as a Clinical Social Worker

Bachelor's Psych Degree

Job description

A leading mental health care organization based in Johannesburg is looking for a Telephone Clinician to join their National Support Centre. The clinician will provide initial contact for clients, delivering services effectively while maintaining professional standards. A Master's qualification in psychology or relevant fields, along with the ability to counsel in English and Afrikaans, is required. This full-time position demands a team player who can perform under pressure, with great communication skills and attention to detail. Benefits include annual leave and a discretionary bonus scheme.