Member Experience Specialist

Virgin Active South Africa; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading fitness organization is seeking a Customer Service Agent in Cape Town to provide exceptional service to members. The role involves managing customer queries, ensuring quick and accurate data capture while aligning with the company’s core values. The ideal candidate should have a Matric qualification and up to 3 years of contact centre experience. Excellent communication, multitasking skills, and the ability to handle customer complaints are essential. Success will be measured by customer satisfaction and adherence to performance standards.

Qualifications

• Up to 3 years of experience in a contact centre role.
• Must be able to converse, read, and understand English.
• Resilient to handle customer rejection.

Responsibilities

• Provide effective customer service to all internal and external customers.
• Capture all data relevant to the call or service intervention.
• Resolve all customer queries within the agreed SLA.

Skills

Excellent communication and interpersonal skills

Customer centric focus

Ability to multitask

Ability to manage objections

Empathy and rapport building

Education

Matric qualification or equivalent

Tools

CRM software

Job description

A leading fitness organization is seeking a Customer Service Agent in Cape Town to provide exceptional service to members. The role involves managing customer queries, ensuring quick and accurate data capture while aligning with the company’s core values. The ideal candidate should have a Matric qualification and up to 3 years of contact centre experience. Excellent communication, multitasking skills, and the ability to handle customer complaints are essential. Success will be measured by customer satisfaction and adherence to performance standards.