Meetings And Events Manager Club Med Resorts South Africa or overseas

Club Med; Bloemfontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality company in Bloemfontein is seeking a dynamic individual to oversee operations and ensure exceptional customer experiences. You'll coordinate logistics, manage client relationships, and lead a dedicated team to uphold high standards of service. The ideal candidate will have a strong focus on customer satisfaction and team development while ensuring all internal processes are followed. This role requires proven leadership skills and the ability to adapt to various operational challenges.

Qualifications

• Strong leadership skills and the ability to coach team members.
• Experience in managing operational logistics and customer interactions.
• Knowledge of health and safety standards.

Responsibilities

• Coordinate operational logistics to ensure customer satisfaction.
• Develop sales strategies to enhance local offerings.
• Manage internal controls and ensure team compliance.

Job description

General Missions

He/she performs all his/her missions in accordance with internal procedures and the legal framework.

COORDINATION

• Guarantee the proper application of the clauses of the customer contract and the smooth running of operational logistics.
• Be a driving force to develop M&E standards in line with customer expectations and in Club Med's economic interest
• In collaboration with the customer service representative, prepare the program for site visit
• Manage the tracking visits and contribute to the drafting (with the customer manager) of the report at the end of the stay
• Distribute files among the various operation managers to ensure the best follow-up of events
• Assist your team in difficult customer relationships and complex situations,
• Ensure that the program (MEGA) sent by the Sales Office for each group is distributed to the village services
• Ensure its feasibility & implementation by various departments, challenge the managers concerned regarding possible alternatives if necessary
• Coordinate the programs of various groups present (use of space, room occupancy, etc.)
• Welcome the client throughout his stay and ensure follow-up by the operations manager concerned.
• Be present at key moments of the event.
• Develop local sales in the village by promoting profit centres.
• Advise and guide the sales offices in the setting up and logistics of Meetings & Events operations in conjunction with the Village's services.
• Respond to sales offices as quickly as possible and be proactive.
• Check, at the end of the stay, documents relating to the regularisation of the group's accounts receivable (reconciliation of planning + ancillary services), to edit the final invoice
• Ensure that the various services have been invoiced.
• Coordinate and host eductours, discovery stays or internal seminars.
• Manage the meeting room occupancy schedule.
• Know and be known by local competition.
• Contribute to the updating of product information provided to commercial teams

HYGIENE AND SAFETY

• To ensure the preservation and maintenance of meeting rooms, equipment and materials.
• To know and enforce health and safety standards and all emergency and evacuation procedures.
• To ensure the application of regulations and standards and corrective actions, if necessary
• Ensure good waste management in the service (sorting, collection…)
• Ensure good management of dangerous products in the service (storage, protection equipment…)
• Limit electricity and water consumption
• With the help of the Hygiene and Safety referent of the resort, assess professional risks each season for his/her department and define an action plan to ensure their controle

INTERNAL CONTROL

• Know the processes, procedures, and master the tools in use in his/her service, and ensure they are known and mastered by his/her team
• Ensure that the key controls applicable to his/her service are performed at the expected frequencies, and properly documented
• Complete the internal control self‑assessments for his/her department with the Financial Manager / Referent when they are communicated by the audit (twice per year)

MANAGEMENT

• To demonstrate leadership skills
• Adopting a coaching attitude in his/her management
• Ensuring the reception, establishment and integration of GO/GE from his/her service
• Setting personal goals and coach or evaluate team members or associates
• Supervising and animating a transverse logic
• Implementing and respecting HR procedures and their validation by their own manager
• Managing by proximity: show, train and enforce
• Be seen as an example by teams and clients

KEY PERFORMANCE INDICATORS

CLIENT

• Customer’s feedback on reactivity (response time), quality of responses
• Satisfaction for the service delivered at the resort (respect of contractual engagement and professionalism of the team)

BUSINESS

• Additional sales
• Confirmation after check‑in

PEOPLE

• Team development
• Teams turnover %
• Respect for rules