Medical Receptionist, Specialist ENT practice, Rustenburg

iMedrecruit; Rustenburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A medical practice based in Rustenburg is looking for a Medical Receptionist to manage patient appointments, handle billing, and support doctors with office administrative tasks. The ideal candidate will have at least 2-4 years of experience in a medical environment, knowledge of theatre bookings, and proficiency in English, Afrikaans, and Tswana. This role requires excellent interpersonal skills, the ability to multitask, and a patient-focused attitude. Working hours are Monday to Friday, from 08h00 to 17h00, with opportunities for overtime if needed.

Qualifications

• At least 2-4 years' experience in a similar medical receptionist position is essential.
• Experience with medical billing (in-rooms) is advantageous.
• Experience with theatre bookings is essential.
• Fluent in English, Afrikaans and Tswana is required.

Responsibilities

• Answer all calls in a professional, courteous manner.
• Manage diary bookings for patient appointments.
• Welcome patients in a friendly and professional manner.
• Communicate billing policy to new patients.
• Assist the doctor with office admin tasks.

Skills

Discreet

Strong interpersonal skills

Professional communication skills

Patient focused and empathetic

Ability to work under pressure

Organised

Self-motivated (take initiative)

Well-presented and professional

Education

Matric

Tools

Medical software

Job description

Medical Receptionist, Specialist ENT practice, Rustenburg

Our client, a ENT specialist based in Rustenburg (North West Province), is seeking to recruit a medical receptionist.

Duties and Responsibilities:

• Answer all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by the relevant person.
• Assist with phone, email or SMS to patients with feedback from doctor regarding messages left.
• Manage the diary bookings for patient appointments efficiently, including any external healthcare providers (i.e., radiology, laboratory, physiotherapy & doctors).
• Prepare theatre list bookings and pre‑authorisations.
• Arrange the anaesthetist and assistant for surgeries.
• Communicate billing policy to all new patients prior to their appointments.
• Prepare all files for following days appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Check that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting external healthcare providers to obtain notes and referral letters if needed for a patients visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc.).
• Ensure patients get the relevant information and forms needed when they need to have any procedures, investigations and admissions.
• Assist with pre‑authorisation.
• Keep track of cases where the doctor has assisted in surgeries.
• Assist with doctors reports, thank you letters (where necessary).
• Keep track of pharmacy accounts and stock.
• Ordering of office supplies & stationary.
• Check service dates and arrange services of all machines within the practice (i.e. printer etc.).
• Accept money (cash or card) and receipting thereof.
• Submit invoicing requests to the billing company.
• Liaise with contractors such as medical bureau company, hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Assist the doctor with all office admin related tasks.

Qualification and Requirements:

• Matric.
• At least 2-4 years' experience in a similar medical receptionist position is essential.
• Experience with medical billing (in‑rooms) is advantageous.
• Experience with theatre bookings is essential.
• Experience with medical software will be advantageous.
• Fluent in English, Afrikaans and Tswana.

Skills and attributes:

• Discreet.
• Strong interpersonal skills.
• Professional communication skills.
• Patient focused and empathetic.
• Ability to work under pressure.
• Ability to work independently and unsupervised.
• Organised.
• Ability to multitask.
• Dependable & reliable.
• Self‑motivated (take initiative).
• Well‑presented and professional.

Working hours:

• Monday to Friday, 08h00 - 17h00.
• Over time as needed for emergency situations.

Start Date:

ASAP