Medical Office Manager

Cherry Assistant; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare support company in South Africa is seeking a Remote Office Manager to provide high-level support to patients. The ideal candidate will have over 2 years experience in client service and possess excellent English skills. Responsibilities include managing patient communications, scheduling, and addressing billing inquiries. This position offers competitive compensation and the flexibility of remote work, promoting a supportive environment for growth.

Benefits

Competitive pay rates

Remote work flexibility

Stable work hours

Qualifications

• 2+ years experience in a Remote Office Manager or similar role.
• 2+ years experience in client service/patient management.
• Excellent spoken and written English skills.

Responsibilities

• Serve as the first point of contact for patients, providing support.
• Schedule appointments and manage calendars efficiently.
• Address patient questions about billing and insurance.

Skills

Experience with soft phone systems

Experience with Google Workspace

Excellent judgment skills

Friendly and empathetic towards patients

Tools

DrChrono or EHR platforms

Job description

Key Responsibilities

Serve as the first point of contact for patients, providing attentive, professional, and personalized support.

Answer phone calls, respond to inquiries, and manage patient communications promptly.

Schedule appointments and manage complex calendars for the physician efficiently.

Manage referrals, prescription forms, and other administrative documentation with accuracy and confidentiality.

Discuss pricing and financial arrangements with patients, including high-value services ranging from $ to $18,.

Address questions about out-of-network coverage, reimbursement, insurance processes, and financial agreements, ensuring clarity and confidence.

Act as a trusted guide for patients navigating billing and insurance, effectively communicating the value of the physician's concierge care.

Monitor and communicate clinical concerns to the physician promptly, maintaining continuity and safety in patient care.

Provide proactive, boutique-level service that aligns with the concierge practice model, ensuring each patient feels supported, respected, and valued.

Support special projects, patient follow-ups, and care coordination initiatives as needed.

Uphold the highest standards of professionalism, discretion, and empathy in all interactions.

Required Qualifications

2+ years experience in a Remote Office Manager (or similar) role.

2+ years experience in client service / patient management.

Excellent spoken and written English.

Ability to "sell" the practice.

Preferred Qualifications

Experience with DrChrono or other EHR platforms.

Experience working in a medical office (preferably OGBYN, primary care or other patient-facing specialties).

Required Skills & Tools

Experience with soft phone systems such as FluentStream or Spruce.

Experience with Google Workspace.

Self-starter – ability to work independently without close supervision.

Ability to handle high volume of patient interactions.

Friendly and empathetic towards patients.

Excellent judgment skills in triaging urgent vs routine matters.

Schedule & Pay

Full-time position; Monday–Friday, EST.

Fully remote role for a U.S.-based company.

Pay ranges from R14, - R16, per month.

Annual raises and confirmed holidays.

System Requirements

Internet speed of at least 20 Mbps.

Computer with a 2.4 GHz processor or higher.

8 GB of RAM or higher.

Windows 10 or newer, or Mac OS X or newer.

HD p webcam.

Headset with a microphone.

Competitive pay rates.

Remote work flexibility – from home or any location of your choice.

Elimination of commute time.

Consistent work with the same clients, fostering long-term relationships.

Stable work hours and consistent pay.

Supportive and inclusive environment that values diversity and growth.

If you're a detail-oriented person with experience in the medical field and a friendly personality, this is the role for you!

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Administrative, Sales, and Customer Service

Industries

Health and Services