Manager

TWK Agri; Piet Retief; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality provider in Piet Retief is looking for a Guesthouse Manager to oversee daily operations and ensure excellent guest service. Responsibilities include managing functions and events, supervising staff, and maintaining high hospitality standards. Ideal candidates will have a minimum of 7 years’ experience in a similar role and strong management skills. This position offers the opportunity to be part of a respected organization committed to excellence in service.

Qualifications

• Minimum of 7 years’ experience managing a guesthouse, lodge, hotel, or similar establishment.
• Proven experience in function and event management.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Manage day-to-day operations of the guesthouse.
• Oversee reservations, guest communications, and check-ins.
• Ensure exceptional guest service standards.

Skills

People management

Customer service

Organisational skills

Financial awareness

Education

Matric / Grade 12

Qualification in Hospitality Management

Tools

Booking and reservation systems

Job description

Job Summary

This role involves the overall management of the guesthouse, accommodation, and function operations at Welverdiend, ensuring excellent guest service, smooth daily operations, effective coordination of functions and events, proper staff supervision, and the maintenance of high hospitality and presentation standards at all times.

Responsibilities and Duties

• Manage the day-to-day operations of the guesthouse, including accommodation, functions, and events
• Oversee reservations, check-ins, check-outs, and guest communications
• Ensure exceptional guest service standards and memorable guest experiences
• Manage and coordinate functions, conferences, and special events from planning to execution
• Supervise staff, including scheduling, performance management, and training
• Maintain stock control for food, beverage, rooms, and operational supplies
• Ensure cleanliness, presentation, and maintenance of the property at all times
• Handle guest feedback, queries, and complaints professionally and efficiently
• Ensure compliance with health, safety, and operational standards
• Assist with marketing initiatives and promoting the guesthouse and venue

Qualifications and Skills

• Matric / Grade 12
• Relevant qualification in Hospitality Management will be advantageous
• Minimum of 7 years’ experience managing a guesthouse, lodge, hotel, or similar hospitality establishment
• Proven experience in function and event management
• Strong people management and customer service skills
• Excellent organisational and administrative abilities
• Financial awareness, including stock control and cost management
• Computer literate with experience in booking and reservation systems
• Willingness to work flexible hours, including weekends and functions
• Valid Driver’s License (Code 08)

Take the next step in your career with TWK Agri, a trusted leader in agriculture and beyond.

TWK Agri supports the principles of Employment Equity and reserves the right to prioritise candidates in line with our Employment Equity targets.