Manager Travel Insurance Policy Administration – Cape Town

AGC Recruitment Pty Ltd; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global insurance leader is seeking a highly experienced Manager for Travel Insurance Policy Administration in Cape Town. This strategic role involves establishing and scaling a new policy administration function. Candidates should have at least 5 years in insurance policy administration, specific experience in short-term insurance, and a knack for team leadership. The position promises a competitive salary, team-building opportunities, and the chance to shape a key operational area within a growing portfolio.

Benefits

Medical Aid

10% of annual salary for a retirement annuity after 6 months

Performance Bonus

Qualifications

• 5 years’ experience in Insurance Policy Administration (Short-Term Insurance essential, Travel Insurance advantageous).
• 2–3 years’ Manager/Supervisor leadership experience.
• Strong knowledge of insurance operations, policy systems, compliance, and regulatory frameworks.

Responsibilities

• Lead the creation of a new Policy Administration department, including workflow design.
• Oversee policy issuance and ensure accuracy of policy data.
• Recruit and train a new policy administration team.

Skills

Leadership & People Management

Operational Excellence in Insurance

Analytical & Strategic Thinking

Communication skills

Project Management

Customer-Centric Mindset

Education

Bachelor’s degree in Business, Insurance, Finance, or related field

RE5 Certification

Job description

Introduction

Our client a global leader in the insurance industry is seeking a highly experienced Manager : Travel Insurance Policy Administration to establish lead and scale a brand-new policy administration function within their South African operations based in Cape Town. This role is ideal for a strategic operationally strong leader with deep experience in short-term insurance policy administration regulatory compliance and team management with a strong advantage for experience in travel insurance.

This is a rare opportunity to build a department from the ground up and shape the operational future of a growing travel insurance portfolio.

Key Responsibilities

Department Startup & Operational Buildout

• Lead the end-to-end creation of a new Policy Administration department including workflow design SOP development documentation and staffing.
• Develop implement and transfer standard operating procedures (SOPs) quality control frameworks and performance standards.
• Collaborate with underwriting product IT and compliance teams to ensure operational readiness for new products and services.
• Drive scalability automation and continuous improvement.

Policy Administration & Operations Management

• Oversee policy issuance endorsements renewals cancellations and record management.
• Ensure accuracy of policy data and timely completion of administrative tasks.
• Resolve escalated complex or technical policy issues.

Leadership Team Development & Performance Management

• Recruit onboard and train a newly established policy administration team.
• Set service standards quality expectations and operational KPIs.
• Lead coach and develop high-performing staff in a fast-scaling environment.

Compliance & Quality Assurance

• Ensure compliance with travel insurance and short-term insurance regulatory requirements.
• Conduct internal audits quality checks and implement remediation where required.
• Work with legal and compliance on regulatory changes and policy updates.

System Process & Workflow Management

• Collaborate with IT and product teams on system implementation and optimisation.
• Lead UAT for new products system updates and enhancements.
• Identify automation digitisation and workflow optimisation opportunities.

Cross-Functional & Stakeholder Collaboration

• Partner with underwriting claims finance sales customer service and external distribution partners (travel agencies airlines brokers).
• Support channels with policy processes product details and operational queries.

Reporting Analytics & Performance Tracking

• Track and report operational KPIs (accuracy turnaround time audit results).
• Provide insights and recommendations to senior leadership.
• Support forecasting planning and product development.

Qualifications & Requirements

Required

• Bachelor’s degree in Business Insurance Finance Management Project Management or related field.
• RE5 Certification (or willingness to do it).
• 5 years’ experience in Insurance Policy Administration (Short-Term Insurance essential; Travel Insurance advantageous).
• 2–3 years’ Manager / Supervisor leadership experience.
• Strong knowledge of insurance operations policy systems compliance and regulatory frameworks.
• Experience with workflow design SOP development and operational process creation.
• Strong communication analytical and problem-solving skills.
• Project Management certification or proven project experience.

Preferred

• Experience launching or scaling new insurance functions or departments.
• Familiarity with digital insurance systems automation and workflow tools.
• Exposure to operational transformation initiatives.
• German (conversational)

Core Competencies

• Leadership & People Management
• Operational Excellence in Insurance
• Change Management
• Collaboration & Influence
• Analytical & Strategic Thinking
• Customer-Centric Mindset
• Strong Decision-Making Skills

Competencies Specific to New Department Startup

• Strategic Operational Design
• Project & Program Management
• Systems Implementation & Integration
• Regulatory & Compliance Startup Knowledge
• Talent Building & Team Formation
• Entrepreneurial Mindset & Innovation
• Scalability & Process Optimisation

Remuneration

Competitive Market Related Salary

• Additional Benefits Medical Aid
• 10% of annual salary for a retirement annuity after 6 months
• Performance Bonus

Interested

If you are a strategic insurance operations leader ready to build and lead a high-performing Policy Administration division apply now!

Brought to you by AGC Legal Recruitment

Required Skills :

Manager Travel Insurance Travel Insurance Policy Administration Short Term Insurance Policy Administration Policy Insurance Operations Insurance Regulatory Compliance Insurance Data Management Workflow Design SOP Development Insurance Quality Assurance Insurance Process Improvement RE5; Travel Insurance Operations Insurance Project Management UAT Testing Insurance

Key Skills

Legal Drafting,Communication skills,Computer Operation,Business Management,Pricing,Research Experience,Information Security,Project Management,Administrative Experience,Public Speaking,Data Analysis Skills,Writing Skills

Employment Type : Full Time

Experience : years

Vacancy : 1