Manager : Small Business Services

Nedbank Private Wealth; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading financial services provider in Cape Town is seeking a Manager in Small Business Services to deliver tailored banking solutions by understanding client needs through effective relationship management. The ideal candidate will have a degree in Business or Finance, 2-3 years of relationship management experience, and strong banking knowledge. This role offers full-time employment and participation in a culture of continuous improvement.

Qualifications

• 2-3 years in a relationship management or banking environment.
• FAIS Accreditation Regulatory Examination Level 1.

Responsibilities

• Deliver banking solutions that meet client needs.
• Manage client relationships according to credit principles.
• Research and analyse information to propose solutions.

Skills

Banking knowledge

Communication

Business Acumen

Data analysis

Sales Disposition

Education

Matric / Grade 12 / National Senior Certificate

Degree in Business or Finance

Tools

Microsoft Office

Job description

Manager : Small Business Services

Requisition Number-138813

Closing Date-29 August 2025

Location- Cape Town-Gardens

Job Family: Sales And Services

Career Stream: Relationship Management

Leadership Pipeline

Manage Self : Professional

FAIS Affected

FAIS Affected - Yes

Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of clients business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time processes and support teams) to optimize value against client expectations.
• Comply with risk standards/policies and procedures through training and development as required by group compliance framework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the business strategy objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems process services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Qualifications

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Must have Degree in Business or Finance
• FAIS Accreditation Regulatory Examination Level 1.

Experience

Minimum Experience Level

• Must have 2-3 years in a relationship management or banking environment

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

Employment Type : Full Time

Experience : years

Vacancy : 1