Manager, Relationship, Premium

Standard Bank Group; Newcastle; On-site; ZAR 700,000 - 900,000; Full time

Job summary

A leading financial institution in KwaZulu-Natal seeks a seasoned professional to grow and manage high-value premium banking relationships. The role demands extensive banking experience, strong relationship management skills, and the ability to provide tailored financial solutions. The ideal candidate will exceed performance targets while contributing to the growth of the Business Banking division. This full-time role offers an opportunity to mentor junior staff and drives significant client engagement.

Qualifications

• 7+ years of experience in business banking, commercial banking, or corporate banking.
• Proven experience in relationship management and financial advisory.
• Experience in credit risk assessment and structuring financial solutions.

Responsibilities

• Develop and execute strategic plans for high-value Premium Segment clients.
• Cultivate relationships with key decision-makers.
• Conduct thorough analyses of clients' business needs.

Skills

Business Development

Sales Experience

Relationship Management

Financial Analysis

Negotiation Skills

Education

Bachelor's degree in Business, Finance, Economics, or Accounting

MBA or postgraduate diploma

Tools

CRM software

Banking software

Job description

Job Description:

To grow and retain a portfolio of high-value Premium Segment relationships by partnering for growth, using an ecosystem mindset to proactively provide high-end differentiated services with premium solutions that add value.

• Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients, ensuring consistent revenue growth and client retention.
• Cultivate and maintain strong professional relationships with key decision-makers within client organizations, positioning oneself as a trusted financial advisor.
• Conduct thorough analyses of clients' business needs and financial objectives to identify opportunities for cross-selling and upselling premium banking solutions.
• Collaborate effectively with internal stakeholders across departments to deliver tailored high-end financial services that meet and exceed client expectations.
• Implement a proactive approach to risk management, ensuring compliance with relevant regulatory requirements and internal policies.
• Monitor market trends and the competitive landscape to identify new opportunities and potential threats to the Premium Segment portfolio.
• Prepare and deliver comprehensive financial presentations and proposals to senior executives of client organizations.
• Manage and resolve complex client issues professionally and urgently, maintaining the bank's reputation for excellence in customer service.
• Consistently achieve and exceed performance targets related to portfolio growth, client satisfaction, and revenue generation.
• Mentor and guide junior team members, fostering a culture of excellence and continuous improvement within the Premium Segment division.

Qualifications:

1. Educational Qualifications

Bachelor's degree in Business, Finance, Economics, Accounting, or a related field (FAIS aligned).

A master's degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking may be advantageous.

Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP), or Chartered Financial Analyst (CFA) are a plus.

2. Work Experience

7+ years of experience in business banking, commercial banking, or corporate banking.

Proven experience in relationship management, financial advisory, or credit analysis for business clients.

Experience in lending, credit risk assessment, and structuring financial solutions for business clients.

Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required.

3. Key Skills and Competencies

Strong relationship management and client acquisition skills.

In-depth knowledge of business banking products, including loans, trade finance, treasury, and cash management.

Financial analysis and credit assessment expertise.

Understanding of risk management and regulatory compliance in business banking.

Sales and business development skills to grow the bank's portfolio.

Excellent negotiation, communication, and problem-solving skills.

Ability to use CRM and banking software for client management.

4. Additional Requirements

A strong network within the local business community is beneficial.

Knowledge of digital banking trends and their impact on business clients.

A track record of meeting or exceeding revenue and portfolio growth targets.

Strong agricultural knowledge is an advantage.

Additional Information:

Behavioral Competencies:

Articulating Information

Convincing People

Developing Expertise

Directing People

Establishing Rapport

Technical Competencies:

Banking Processes & Procedures

Business Process Improvement

Client Knowledge & Retention

Risk Awareness

Remote Work: Employment Type: Full-time

Key Skills:

Business Development, Sales Experience, Loyalty Marketing, Portfolio Management, Wealth Management, Financial Services, Algebra, Territory Management, Banking, Relationship Management, Customer Relationship Management, Geometry

Experience: 7+ years

Vacancy: 1