Manager, Regional Retention, Road Logistics

DSV - Global Transport and Logistics; Durban; On-site; ZAR 600 000 - 700 000; Full time

Job summary

A leading logistics company in Durban seeks a Manager, Regional Retention in Road Logistics. The role focuses on retaining and growing customer relationships to ensure satisfaction and loyalty. Candidates must have at least 3 years of experience in a sales or retention role within logistics. Strong interpersonal skills and the ability to manage a team are essential. This is a permanent position offering an exciting opportunity for professional growth.

Qualifications

• 3+ years' experience in Sales and/or Retention Management in Logistics.
• Fluency in English (written and oral) is essential.
• Must have own reliable vehicle and valid driver's license.

Responsibilities

• Work with regional management to achieve sales targets.
• Drive retention strategy to sustain budget.
• Recruit and train team members.

Skills

Strong inter-personal and motivational skills

Punctuality and good time management

Attention to detail

Good administrative and reporting skills

Ability to adapt to a rapidly changing environment

Client empathy

Good communication skills

Teamwork

Self-motivated

Education

Matric

Tertiary Qualification

Tools

MS Office Suite

Job description

Location: Durban
Job Posting Title: Manager, Regional Retention, Road Logistics
Time Type: Permanent

SUMMARY

The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty.

Job Related Requirements

• Must have 3+ years' experience in a Sales and/ or Retention Management role in the Logistics Transport and/ or Supply chain Industry
• Strong inter-personal and motivational skills
• Punctuality and good time management skills are elements of this position
• Attention to detail
• Good administrative and reporting skills
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure
• Ability to work without supervision
• Fluent in English (written and oral)
• Client empathy and ability to liaise effectively at strategic, tactical and operational levels
• Must be someone that works well within a team and can motivate and uplift their team members
• Electives
• Sound geographical knowledge of South Africa
• Self‑motivated
• Good communication skills
• Must have own reliable vehicle and a valid unendorsed drivers licence

Computer literacy level

• Advanced‑ Full MS Office Suite

Qualifications:

• Matric (Essential)
• Tertiary Qualification is advantageous

Duties & Responsibilities:

• Must be able to work with regional management team to achieve the regional result for the financial year
• Meeting the regional sales revenue targets by leading a combined sales team for the region.
• Assist and drive the retention strategy to ensure we sustain the agreed annual retention budget.
• Assist and drive the management and sustainability of an effective sales growth pipeline in the region of qualified prospective new clients in order for individuals within region to achieve their targets as well as the company targets.
• Identify and develop the necessary skills within the sales team to convert prospects to clients within a shorter lead time.
• Recruit appropriate team members and develop them through training and mentorship to ensure delivery in accordance with established best practice and continued career growth.
• Establish and improve working relationships, between sales and other departments to ensure the successful implementation of what we sold.
• Providing the client with the required levels of service; integration and information.
• Ability to be flexible in ever changing environment, analyzing scope creep and changes in distribution trend to align customers rating structure accordingly.
• Establish guidelines and ensure compliance to set standards that monitor and measure the sales performance and productivity of each resource.
• Develop a winning culture within the sales environment.
• To understand and identify key stakeholders within specified industries, to build long term relationships on all levels.
• To liaise with internal stakeholders.
• To ensure alignment and client support: to collaborate closely with regional and local staff to coordinate account activities.
• To compile proposal / presentation documents.
• Provide timely and accurate revenue and profitability forecasts.
• Individual must be professional and presentable to clients.
• Individual must be results and deadline driven.
• Competitor and industry trend analysis.
• Effectively managing the region’s overdue payments and consulting with all.
• Internal Stakeholders and Clients to get speedy resolution.
• Manage and maintain Client information related to contracts, rates, liability etc. for business continuity.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer

Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non‑discriminatory selection procedures will be followed. We use affirmative action (AA) measures in an endeavour to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.