Manager

MRI Software; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A software solutions company is seeking an experienced Operations Manager for its Cape Town office. The role involves leading a team of 14 professionals to deliver high-quality operations and PMO services in a hybrid work environment. The ideal candidate will have over 5 years of experience in operations, with a strong leadership background and excellent interpersonal skills. Benefits include a medical aid scheme, pension plan, and a flexible working arrangement.

Benefits

Medical Aid Scheme

Personal Pension plan

Parental leave benefits

25 days annual leave plus public holidays

Tuition reimbursement schemes

Flexibility to work from anywhere for two weeks a year

Qualifications

• 5+ years experience in operations or project management, at least 3 years in leadership.
• Strong understanding of back-office operations and project coordination.
• Excellent communication, documentation, organisational, and problem-solving skills.

Responsibilities

• Lead and manage a team, fostering collaboration and excellence.
• Oversee hiring, training, development, and performance management.
• Ensure high-quality service delivery and alignment with organisational objectives.
• Monitor performance metrics and identify improvement opportunities.
• Act as primary contact for internal stakeholders and manage expectations.

Skills

Leadership

Project Management

Operational Excellence

Communication skills

Problem-solving skills

Job description

Position Overview

Global Delivery Centre (GDC) Operations Manager of Professional Services – based in the South Africa Cape Town office, hybrid work model (3 days from home per week). Seeking an experienced Operations Manager to lead a team of approximately 14 back‑office professionals providing shared services to the EMEA Professional Services department. Report directly to the Director of Professional Services in South Africa; dotted line to the Operations Director in EMEA. Key focus on high‑quality service delivery, operations, project coordination and PMO services.

Responsibilities

• Lead and manage a team, fostering collaboration, accountability and excellence.
• Oversee hiring, training, development and performance management of team members.
• Ensure delivery of operational, project‑coordination and PMO services to the highest standard and align with organisational objectives.
• Monitor performance metrics and processes, identify improvement opportunities and recommend corrective actions.
• Drive consistency of approach and service delivery across the EMEA region in line with global strategies.
• Act as primary point of contact for internal stakeholders within the EMEA Professional Services department, managing expectations and resolving issues.
• Provide regular updates to senior leadership on team performance, challenges and opportunities.
• Collaborate with the Operations Director, EMEA to shape, develop and support scaling of services and operational models.

Requirements

• 5+ years experience in operations, project management or shared services roles; at least 3 years in a leadership capacity.
• Strong understanding of back‑office operations, project coordination and PMO services.
• Proven ability to motivate and lead diverse teams, fostering high‑performance cultures and operational excellence.
• Capacity to thrive in a dynamic, fast‑paced environment, manage competing priorities and maintain client‑centric focus.
• Excellent communication, documentation, organisational, presentation and problem‑solving skills.
• Familiarity with resource management, process optimisation, improvement and efficiency.
• Experience in a global or multi‑regional environment is a plus.

Benefits

• Medical Aid Scheme
• Personal Pension plan
• Parental leave benefits
• 25 days annual leave plus public holidays and 16 hours “Flex Time Off”
• Tuition reimbursement schemes
• Flexibility to work from anywhere for two weeks a year
• Employee resource groups and DEI initiatives

About Us

MRI Software has delivered flexible real‑estate software solutions since 1971, empowering communities and improving lives. Our people‑first culture, employee engagement and tech‑savvy innovations set us apart. We are an inclusive employer, welcoming and celebrating diversity across all backgrounds and fostering belonging.