Luxe Beauty Advisor Excellence Lead

L'Oréal; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading cosmetics company in Johannesburg is looking for a BA Excellence Manager to enhance the overall Beauty Advisor experience. The successful candidate will develop and implement training programs, assess their effectiveness, and integrate technology to ensure Beauty Advisors deliver exceptional luxury service. A strong background in cosmetic education and a passion for luxury customer service are essential for this role.

Qualifications

• Experience in developing training programs for Beauty Advisors.
• Ability to assess training effectiveness.
• Knowledge of integrating technology for service optimization.

Responsibilities

• Develop training programs for new and existing Beauty Advisors.
• Assess the effectiveness of training and its impact on service quality.
• Integrate technology to enhance the Beauty Advisor experience.

Skills

Strong background in cosmetic education

Passion for luxury customer service

Job description

A leading cosmetics company in Johannesburg is seeking a BA Excellence Manager to enhance the Beauty Advisor experience.

This role focuses on comprehensive support from onboarding to ongoing development to ensure trained Beauty Advisors deliver exceptional luxury service.

Responsibilities include developing training programs, assessing effectiveness, and integrating technology to optimize service.

The position demands a strong background in cosmetic education and a passion for luxury customer service.