Loss Prevention Business Partner

Cape Union Mart Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail group in South Africa is seeking a Loss Prevention Business Partner to develop and maintain effective loss prevention strategies to safeguard assets and reduce shrinkage. This role involves strategic guidance, investigation leadership, and training store teams on loss prevention practices. The ideal candidate should possess a diploma or degree in a relevant field, along with 3-5 years of experience in retail loss prevention or compliance, ensuring a strong focus on ethical behavior and accountability.

Qualifications

• 3-5 years’ experience in retail loss prevention, security or compliance roles.
• Experience in investigation, retail operations, or internal audit is preferred.
• Understanding of retail risk, shrinkage, and security controls.
• Knowledge of relevant legal frameworks related to theft, employee misconduct, and investigations.
• Familiarity with retail audit processes and point-of-sale analysis.

Responsibilities

• Implement the company’s loss prevention strategy within regions or business units.
• Act as the primary LP point of contact for Store Managers and HR.
• Lead internal investigations into theft, fraud, and policy breaches.
• Deliver LP training to store teams on shrinkage control and customer theft.
• Analyse store loss trends and risk indicators to inform decision-making.

Skills

Conflict resolution skills

Excellent investigation skills

Discretion in handling sensitive matters

Ability to work independently and travel frequently

Education

Diploma or Degree in Risk Management, Criminology, Business, or Security Studies

Certification in investigations, auditing, or retail security

Job description

Purpose

The Loss Prevention Business Partner is responsible for partnering with retail stores and head office functions to develop, implement, and maintain effective loss prevention strategies that safeguard company assets, reduce shrinkage, and mitigate risks. This role provides strategic guidance, data-driven insights, and operational support to ensure compliance with security policies, protect inventory, and enhance overall business performance while fostering a culture of accountability and safety across all levels of the organization.

Key Responsibilities

Loss Prevention Strategy Execution

• Implement and embed the company’s loss prevention strategy within assigned regions or business units
• Translate LP policies into actionable plans that reduce loss and enhance compliance
• Monitor KPI performance (shrinkage, incidents, recoveries, investigations)

Business Partnering & Store Support

• Act as the primary LP point of contact for Store Managers, Area Leaders, Operations and HR
• Conduct regular store visits to assess risk, coach teams, and ensure compliance
• Guide stores on corrective actions and support with investigation processes

Investigations & Incident Management

• Lead or support internal investigations into theft, fraud, and policy breaches
• Compile detailed reports, evidence, and recommendations based on findings
• Escalate high‑risk cases to HR, Legal, or senior leadership as appropriate

Training & Awareness

• Deliver LP training to store teams on topics such as shrinkage control, customer theft, and internal dishonesty
• Promote a culture of loss prevention awareness and ethical behavior
• Monitor adherence to LP SOPs and reinforce best practice

Data Analysis & Reporting

• Analyse store loss trends and risk indicators to inform strategic decision‑making
• Use audit, shrinkage, and exception data to highlight areas of concern
• Provide monthly LP performance dashboards and insights to stakeholders (we must define this)

Qualifications and Experience

• Diploma or Degree in Risk Management, Criminology, Business, or Security Studies.
• Certification in investigations, auditing, or retail security (advantageous)
• 3‑5 years’ experience in retail loss prevention, security or compliance roles.
• Experience in investigation, retail operations, or internal audit is preferred.
• Understanding of retail risk, shrinkage, and security controls.
• Knowledge of relevant legal frameworks related to theft, employee misconduct, and investigations.
• Familiarity with retail audit processes and point‑of‑sale analysis.

Skills

• Conflict resolution skills
• Excellent investigation skills
• Discretion in handling sensitive matters
• Ability to work independently and travel frequently

Behavioural Competencies

• Strong interpersonal skills
• Analytical ability
• High integrity
• Strong verbal and written communication
• Results‑orientated with a proactive approach

Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.