Loss Adjusting Manager | Sandton

The Recruitment Council; Sandton; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading company in short-term insurance seeks a Loss Adjusting Manager to lead a dedicated team in claims and construction assessments. The role involves managing audits, ensuring compliance, and mentoring staff. Candidates should have significant experience in risk management and leadership in an insurance context.

Qualifications

• 5+ years managing a team of loss adjusters.
• 5+ years in construction-related roles.
• 5+ years experience in Short-Term Insurance.

Responsibilities

• Lead and manage a team handling contractor audits and claims adjustments.
• Provide technical guidance to internal teams.
• Ensure compliance with auditing standards and fraud detection.

Skills

Leadership

Risk Management

Decision Making

Communication

Education

National Diploma or Advanced Diploma in Construction

Tools

Audit/Reporting Software

Microsoft Office

Job description

Are you an experienced leader in claims and construction assessments with a passion for risk management and operational excellence? Ourclient is looking for a Loss Adjusting Manager to lead a high-performing team in a dynamic short-term insurance environment.

Key Responsibilities:

Team Management & Oversight:

• Lead and manage a team handling contractor audits, claims adjustments, authorisations over mandate, customer complaints, and valuation at risk.
• Guide desktop, field, and project management adjustors on technical claim matters and rate evaluations.

Claim & Risk Management:

• Provide technical guidance to internal claims, underwriting, and complaints teams.
• Minimise claim losses and ensure compliance with auditing standards and fraud detection protocols.
• Work closely with Group Forensics to detect and mitigate fraud.

Vendor & Relationship Management:

• Support onboarding and training of service providers in line with company policies.
• Monitor performance, interpret policies, and manage service provider relationships.

Compliance & Legislation:

• Ensure adherence to relevant legislation and maintain business continuity plans.
• Stay up to date with changes in technical and regulatory frameworks.

Dispute Resolution:

• Handle second opinions, arbitration, and complex client complaints, including Ombud escalations.

Culture, Strategy & Transformation:

• Drive transformation goals, contribute to cultural initiatives, and align operations with business strategies.
• Participate in business optimisation and process improvement initiatives.

Staffing & Leadership:

• Mentor and manage the team with clear performance goals, development plans, and succession planning.
• Foster a collaborative, high-performance culture.

Qualifications & Experience:

• National Diploma or Advanced Diploma in Construction or a related field.
• Minimum 5 years’ experience managing a team of loss adjusters.
• At least 5 years as a Building Assessor or in a Construction-related role.
• At least 5 years’ experience in the Short-Term Insurance industry.
• Membership in professional bodies such as SAIA, PIRB, IOPSA is advantageous.

Technical Knowledge:

• Strong understanding of risk management, claims processes, and insurance regulations.
• Proficiency in audit/reporting software and Microsoft Office.
• Budgeting, governance, and internal audit frameworks.
• Change and strategic planning experience.

Key Competencies:

• Strong leadership and decision-making ability.
• Excellent communication and stakeholder management.
• Ability to drive results and continuous improvement.
• Innovative and adaptable in high-pressure environments.