Logistics Customer Support Specialist

Isilumko Staffing; Kempton Park; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A logistics staffing firm is seeking a Customer Service Call Centre Representative in Kempton Park, South Africa. The role involves managing customer inquiries, solving potential issues, and ensuring smooth logistics operations. Candidates should have a high school diploma, 3–6 years of customer service experience, and knowledge of logistics processes. Strong communication skills and the ability to multitask in a busy environment are essential. Join a team where your customer-focused attitude and problem-solving skills will be valued.

Qualifications

• 3–6 years in a call centre or customer service role, preferably in logistics
• Experience with CRM systems and logistics processes is advantageous

Responsibilities

• Answer inbound calls, emails, and chat inquiries efficiently.
• Track shipments and update customers on delivery status.
• Investigate and resolve delivery delays or issues.

Skills

Strong communication (verbal and written)

Problem-solving and conflict resolution

Ability to multitask in a fast-paced environment

Proficiency in MS Office and CRM software

Knowledge of logistics processes

Education

High school diploma or equivalent

Logistics or business-related qualification

Job description

A logistics staffing firm is seeking a Customer Service Call Centre Representative in Kempton Park, South Africa. The role involves managing customer inquiries, solving potential issues, and ensuring smooth logistics operations. Candidates should have a high school diploma, 3–6 years of customer service experience, and knowledge of logistics processes. Strong communication skills and the ability to multitask in a busy environment are essential. Join a team where your customer-focused attitude and problem-solving skills will be valued.