Lodge Management

Bushwise; Umzimkulu; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premium lodge and spa in KwaZulu-Natal is seeking an experienced Lodge Management Couple to oversee full operational responsibility. This hands-on leadership role requires strong hospitality and guest service skills, along with financial management and team development experience. Candidates should excel in communication, problem-solving, and thrive in a remote environment. The role demands a partnership dynamic and a passion for hospitality and nature, ensuring high standards and guest satisfaction.

Qualifications

• Proven experience as a Lodge Management Couple or in senior lodge management roles.
• Strong leadership and people management skills.
• Financial acumen with experience in budgeting and cost control.
• Excellent communication and guest engagement skills.
• Ability to work independently in a remote environment.

Responsibilities

• Overall day-to-day management of the lodge and spa operations.
• Delivering a consistently high standard of guest service.
• Financial management including budgeting and cost control.
• Staff recruitment, training, and performance management.
• Upholding brand standards and health & safety compliance.

Skills

Leadership

Guest service

Financial management

Communication

Problem-solving

Education

Hospitality or tourism-related qualifications

Job description

Overview

An exclusive luxury lodge & spa situated in a remote mountain setting is seeking an experienced Lodge Management Couple to take full operational responsibility for the property. This is a hands-on leadership role suited to a dynamic couple with strong hospitality, guest service, and operational management experience, capable of delivering exceptional guest experiences while overseeing all lodge departments.

Responsibilities

• Overall day-to-day management of the lodge and spa operations
• Delivering a consistently high standard of guest service and personalised experiences
• Financial management including budgeting, cost control, stock management, and reporting
• Staff recruitment, training, scheduling, performance management, and team development
• Upholding brand standards, lodge policies, and health & safety compliance
• Liaising with head office and external suppliers
• Ensuring seamless coordination between all departments
• Guest relations, hosting, and handling of special requests and feedback
• Front office, reservations, and revenue optimisation
• Oversight of food and beverage service in collaboration with the kitchen team
• Marketing support, guest communication, and reputation management
• Event coordination and special occasion hosting
• Maintenance and upkeep of buildings, infrastructure, vehicles, and equipment
• Oversight of housekeeping, laundry, and grounds
• Management of logistics, procurement, and stock control
• Coordination of maintenance schedules and contractor management
• Ensuring sustainability practices and environmental standards are maintained

Requirements

Essential

• Proven experience as a Lodge Management Couple or in senior lodge management roles
• Strong leadership and people management skills
• Financial acumen with experience in budgeting and cost control
• Excellent communication and guest engagement skills
• Ability to work independently in a remote environment
• High attention to detail and problem-solving capability
• Valid driver’s licences

Advantageous

• Experience in luxury hospitality and spa operations
• Background in food and beverage management
• Maintenance, technical, or trade skills
• Hospitality or tourism-related qualifications

Personal Attributes

• Professional, warm, and service-driven approach
• Resilient, adaptable, and hands-on leadership style
• Strong partnership dynamic with clear role alignment
• Passion for hospitality, nature, and remote living

Benefits