Loan Accounts Administrator

AVBOB South Africa; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A long-established financial services firm located in Centurion is looking for a detail-oriented Loan Accounts Administrator to manage loan accounts. Responsibilities include responding to customer queries, compiling loan applications, and ensuring compliance with lending regulations. The ideal candidate will possess excellent analytical skills and a focus on customer service. This is an opportunity to join a company committed to employee development and competitive remuneration.

Qualifications

• Ability to handle customer complaints timely and efficiently.
• Competence in compiling and processing loan applications.
• Experience in evaluating customer affordability for loans.

Responsibilities

• Respond to customer queries regarding loan accounts.
• Compile approved loan applications for the Finance team.
• Analyze refinancing applications and assess customer affordability.
• Ensure compliance with lending regulations.

Skills

Detail-oriented

Customer service

Credit evaluation

Regulatory compliance

Financial analysis

Job description

Position Overview

We are looking for a detail-oriented Loan Accounts Administrator to join our team. In this role, you will be responsible for managing loan accounts, ensuring payments are correctly allocated, and assisting customers with inquiries related to their loan accounts.

You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities

• Respond to customer queries and complaints regarding loan accounts, ensuring timely resolution.
• Compile and forward approved loan applications to the Finance team for timely processing.
• Capture and analyze refinancing loan applications and determine customer affordability.
• Minimize bad debts and maximize profits by executing effective credit application, evaluation and approval processes.
• Restructure loan accounts per customer requests and prepare payment reversal files.
• Provide settlement quotations to customers and ensure proper allocation of funds.
• Investigate ad‑hoc payments and coordinate with the Finance team for allocation.
• Uphold compliance with lending regulations and AVBOB Financial Services' risk policies.
• Assist with internal and external audits related to loan operations.
• Ensure confidentiality and security of sensitive financial information.
• Assist customers with loan-related inquiries and guide them through repayment obligations.
• Finalize loan applications within agreed turnaround times and respond to customer queries efficiently.
• Prepare reports on restructured loans, refinanced loans, payment reversals, and written‑off accounts.
• Support team with general administrative duties, including filing, document retrieval, and correspondence.
• Draft memorandums and recommendations for management consideration regarding loan application exceptions.