Lead Technician

Ingersoll Rand; Boksburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global market leader in innovative technologies seeks a Lead Technician to inspect and repair customer products. Responsibilities include leading a team, managing service reports, and ensuring adherence to Health & Safety standards. Ideal candidates will have a minimum of 5 years' experience with air compressors and relevant technical certifications. Join a dynamic team and contribute to operational excellence while enjoying a competitive benefits package.

Benefits

Pension fund

Qualifications

• 5 years’ field service experience in relevant equipment.
• Knowledge of Health & Safety regulations.
• Effective communication across all organizational levels.

Responsibilities

• Inspecting and repairing customer products in the field.
• Preparing written reports for inspections and repairs.
• Training technicians and customers on correct operations.
• Managing inventory and ensuring compliance with safety protocols.

Skills

Field service experience with Rotary & Centrifugal air compressors

Communication skills

Proficiency in Microsoft Office

Health & Safety knowledge

Education

Grade 12 or equivalent

Trade Test technical certification Millwright/Fitter/Electrical

Job description

Lead Technician – Jet Park/ Eskom Kriel Site

Lead Technician – Jet Park/ Eskom Kriel Site

About Us

At Ingersoll Rand, we are driven by an entrepreneurial spirit and ownership mindset and committed to helping make life better. We are a global market leader with a broad range of innovative and mission-critical air, fluid, energy, specialty vehicle and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

We are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our Service Department. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company.

Job Summary

As a Lead Technician, your main responsibility is to inspect, service, repair, test and report on Company products in the field and that have been returned by the customer and provide technical service via phone & electronically to the customer and Account Managers. You will be responsible for leading a team of your fellow Service Technicians, and will report to the Service Manager.

Responsibilities

• Product: To provide diagnostic analysis, repair and/or preventative maintenance of customer products in service workshops or installations at customer locations. To attend to breakdowns & callouts including standby duties. To keep ad-hoc & contract service database up-to-date. To assist service administrators with technician job planning & scheduling. To compose & scope all major overhaul / repair jobs as well as specialized request for quotes.
• Reports: Prepare and submit written reports of in-house or site visit inspections with recommendations. Review and edit reports before they are sent to the customer. Provide reports regarding repairs of equipment in the workshop. Attend all Managers’ meetings and forecast of the month’s budget. Produce technical failure reports on equipment.
• Training: To train service technicians, employees, customers and vendors in correct operation and maintenance of product.
• Service Bulletins: Assist in the development of service bulletins, procedures, etc. for both warranty products and out-of-warranty service.
• Stores: To control accurate stores inventory in conjunction with service administrators and warehouse personnel.
• Health & Safety: To ensure all check lists and toolbox talks are documented and conducted, all health & safety specifications are adhered to at all times.
• Team Management: Plan the work schedule of your team of technicians to maximize efficiency. Verify & validate overtime & standby for the team, co-ordinate annual leave schedules, assist the Service Manager by planning & performing daily service work at customer site(s).

Basic Qualifications

• 5 years’ field service experience with Rotary & Centrifugal air compressors and Air Dryers (Essential)
• Knowledge and experience in Health & Safety requirements (Essential)
• Grade 12 or equivalent (Essential)
• Trade Test technical certification Millwright/Fitter/Electrical (Essential)

Requirements

• Ability to effectively communicate at all levels of the organization
• Must be proficient in Microsoft Office (Essential)

Key Competencies

• Adhering to principles and values
• Persuading and influencing
• Delivering Results & Meeting Customer Expectations
• Coping with Pressure & Setbacks
• Adapting & Responding to Change
• Planning & organizing

What we Offer

Our benefits – (pension fund)