Lead Fine-Dining Guest Experience & Events Supervisor

Crew Life at Sea; Cape Town; On-site; ZAR 200 000 - 280 000; Full time

Job summary

A maritime hospitality company in Cape Town seeks a Head Waiter to oversee dining service and lead a team of wait staff. The ideal candidate will have proven experience in a supervisory role within fine dining environments and a passion for exceptional customer service. Responsibilities include managing dining operations, ensuring high service standards, and handling guest relations. Proficiency in multiple languages is preferred.

Qualifications

• Proven experience as a Head Waiter or in a similar supervisory role.
• Strong knowledge of food and beverage service.
• Excellent leadership and interpersonal skills.
• Genuine passion for providing exceptional customer service.

Responsibilities

• Supervise and coordinate all aspects of the dining service.
• Provide personalized and attentive service to guests.
• Maintain and uphold service standards.
• Encourage upselling techniques among wait staff.

Skills

Leadership Skills

Customer Service

Food and Beverage Knowledge

Multilingual Skills

Organizational Skills

Education

Relevant certifications in food safety

Job description

A maritime hospitality company in Cape Town seeks a Head Waiter to oversee dining service and lead a team of wait staff. The ideal candidate will have proven experience in a supervisory role within fine dining environments and a passion for exceptional customer service. Responsibilities include managing dining operations, ensuring high service standards, and handling guest relations. Proficiency in multiple languages is preferred.