Lead Desktop Engineer

Boardroom Appointments; Welkom; On-site; ZAR 480 000 - 600 000; Full time

Job summary

A leading IT management company in Welkom is seeking a candidate for a role focused on desktop systems support and team leadership. The successful applicant will have extensive technical expertise, experience in managing IT projects, and the ability to communicate effectively with stakeholders. Certification in IT and project management is highly beneficial. This position offers an opportunity to lead a team and implement strategic IT solutions.

Qualifications

• Extensive technical expertise in desktop systems and enterprise IT environments.
• Experience in leading and managing IT teams and projects.
• Strong project management skills with budget handling.

Responsibilities

• Leading and managing a team of desktop engineers.
• Overseeing large-scale projects like desktop rollouts.
• Communicating project status to stakeholders.

Skills

Technical Expertise

Leadership

Project Management

Strategic Input

Communication

Education

Microsoft Certified Systems Engineer (MCSE)

CompTIA Network+

ITIL certification

Job description

Key Experience and Skills:

• Extensive Technical Expertise
  • Advanced knowledge of desktop systems, operating systems (Windows, macOS, Linux), networking, and enterprise-level IT environments.
  • Expertise in advanced troubleshooting, system optimization, and supporting complex IT infrastructures.
  • In-depth understanding of IT security, data protection, and compliance protocols.
• Leadership and Team Management
  • Leading and managing a team of desktop engineers, mentoring junior and senior team members, and providing technical guidance.
  • Coordinating the execution of IT projects, including desktop deployments, upgrades, and troubleshooting initiatives.
  • Acting as the escalation point for complex technical issues and ensuring resolution.
  • Responsible for team performance, training, and resource allocation.
• Project and Stakeholder Management
  • Overseeing large-scale projects, such as desktop rollouts, migrations, and system implementations.
  • Communicating directly with management, clients, or stakeholders to define project scope, timelines, and objectives.
  • Ensuring that projects are completed on time, within budget, and meet quality standards.
• Strategic Input and Continuous Improvement
  • Contributing to the development of IT strategies, policies, and procedures to enhance desktop support and efficiency.
  • Identifying opportunities for process improvements, cost savings, and better performance.
  • Managing budgets and resources for desktop support operations and ensuring systems are well-maintained and secure.
• Communication and Collaboration
  • Strong interpersonal and communication skills, acting as a liaison between IT teams and non-technical stakeholders.
  • Preparing and presenting reports on desktop support performance, issues, and resolutions to senior management.

Additional Requirements:

• Project Management Experience: May involve leading cross-functional teams, handling IT budgeting, and ensuring deadlines are met.
• Certifications: Advanced IT certifications like Microsoft Certified Systems Engineer (MCSE), CompTIA Network+, ITIL certification, or equivalent can be beneficial.
• Vendor Management: Ability to work with third-party vendors and external support services