Last Mile Operations Manager ZA Operations

Amazon Commercial Services (South Africa) (Pty) Ltd; Forest Hills; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce platform in South Africa is seeking a Transportation Operations Manager to handle operations with various stakeholders. This role requires 2+ years of experience in employee management and a flexible work schedule. The manager will drive continuous improvement initiatives and ensure consistent operations outcomes. This opportunity offers a chance to work in a dynamic environment committed to innovation and exceptional customer service.

Qualifications

• Minimum 2+ years of employee and performance management experience.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Own deployment of continuous improvement initiatives for network standards.
• Monitor and manage operations of assigned sites to meet execution goals.
• Serve as liaison between internal and external stakeholders.
• Manage emerging issues that may risk delivery operations.

Skills

Employee and performance management

Flexible schedule

Process improvement techniques

Education

Bachelor's degree in business, engineering, operations, supply chain, or transportation logistics

Job description

Amazon strives to be Earth's most customer‑centric company where customers can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and e‑commerce platform, driven by the spirit of innovation that is part of the company's DNA.

Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world‑class customer experience every time. We are looking for high‑potential, flexible, innovative, and forward‑thinking professionals to join our Operations team in South Africa.

Key Job Responsibilities

As a Transportation Operations Manager you will be working with multiple internal and external stakeholders to achieve timely launches of new programs and capabilities, as well as deliver consistent, high quality operations outcomes for customers.

Roles and Responsibilities

• Own deployment of continuous improvement initiatives for network standards.
• Monitor and manage operations of assigned sites to deliver to execution goals and drive improvement.
• Serve as a liaison between the internal and external stakeholders, keeping in mind the objectives, limits, conformance and information privacy.
• Work in an environment that is subject to variable temperatures, weather and volume peaks.

A Day in the Life

• Review daily performance reports and work with sites and delivery partners to bridge performance gaps and implement corrective actions.
• Manage emerging issues that may risk delivery operations, putting in place mitigations to protect customer promise and delivery experience.
• Prepare and contribute to weekly, monthly and quarterly business reviews.
• Respond to customer and stakeholder escalations.

About the Team

South Africa Operations is a small, but mighty team powering our vision to be the most loved e‑commerce store in South Africa by delighting customers with the best, locally‑relevant fulfillment experience. We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.

Basic Qualifications

• 2+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

• Bachelor's degree in business, engineering, operations, supply chain, or transportation logistics.
• 3+ years of performance metrics, process improvement or lean techniques experience.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.