L2 Support Technician

60 Degrees; Johannesburg; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A technology company is seeking a Level 2 Technical Support Technician in Johannesburg, Gauteng. This role involves ensuring systems performance and security through proactive monitoring and incident management. The ideal candidate will have a degree in IT and experience with various tools including Elastic Observability and JIRA. This position offers a full-time remote work opportunity.

Qualifications

• Proven experience as a Support Technician or similar role with a strong grasp of system monitoring.
• Exceptional communication skills to explain technical matters to varied audiences.

Responsibilities

• Monitor system health, performance, and security; resolve issues proactively.
• Configure monitoring tools and alerts for system performance.
• Assess and troubleshoot incidents as the first point of contact.

Skills

System monitoring

Incident response

Root cause analysis

Communication skills

Education

Diploma or bachelor’s degree in IT or computer science

Tools

Elastic Observability (ELK Stack)

JIRA Service Management

AWS CloudWatch

Azure Insights

Job description

Overview

Level 2 Technical Support (Gauteng) – Working model: Remote

The opportunity that awaits you: Our client is looking for a proactive and detail-oriented L2 Support Technician to be the guardian of systems performance and security. If you thrive in fast-paced environments, enjoy solving complex technical puzzles and love making technology work seamlessly, this role is for you. You won't just be reacting to issues; you'll be preventing them, improving systems and driving innovation. Ready to make an impact? Apply now and be part of a team that keeps systems and success running smoothly.

Responsibilities

• Monitor & Protect: Keep a vigilant eye on system health, performance and security; identify, report and resolve issues before they become problems.
• Configure Alerts: Set up proactive monitoring tools and alerts for optimal system performance.
• Incident Response: Be the first point of contact when alerts strike; assess, troubleshoot, escalate and minimise downtime.
• Root Cause Analysis: Dig deep into issues, diagnose the cause and provide actionable solutions to prevent recurrences.
• Collaborate: Work closely with engineering teams to address and resolve incidents effectively.
• Document & Communicate: Maintain clear, accurate records and keep stakeholders informed.
• Stay Ahead: Keep your skills sharp with continuous learning in the ever-evolving IT space.

Required expertise / Qualifications

• Diploma or bachelor’s degree in IT or computer science related field.
• Proven experience as a Support Technician (or similar role) with a strong grasp of system monitoring and alert configuration.
• Experience with Elastic Observability (ELK Stack), JIRA Service Management, AWS CloudWatch and Azure Insights.
• Exceptional communication skills; able to explain technical matters to both techies and non-techies.

Additional details

Please apply directly or on our website.

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Experience

Experience: years

Employment Type

Full-Time

Vacancy

1