L2 Cross-Tech MSP Support Engineer - Durban, On-Site

Ntt; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global technology services provider is seeking a Cross Technology Managed Services Engineer (L2) in Durban. In this role, you will maintain IT infrastructure, manage incidents, and provide second-level support to ensure client satisfaction. The ideal candidate should have moderate managed services experience, knowledge of ticketing tools like ServiceNow, and hold a Bachelor's in IT or equivalent. This is an on-site position, where your commitment to quality service will be essential.

Qualifications

• Moderate experience in managed services required.
• Familiarity with ticketing tools such as ServiceNow is necessary.
• Commitment to client satisfaction is essential.

Responsibilities

• Maintain IT infrastructure for clients.
• Address incidents effectively.
• Manage work queues while delivering second-level support.

Skills

Moderate experience in managed services

Knowledge of ticketing tools like ServiceNow

Client satisfaction commitment

Education

Bachelor's degree in IT or equivalent experience

Job description

A global technology services provider is seeking a Cross Technology Managed Services Engineer (L2) in Durban. In this role, you will maintain IT infrastructure, manage incidents, and provide second-level support to ensure client satisfaction. The ideal candidate should have moderate managed services experience, knowledge of ticketing tools like ServiceNow, and hold a Bachelor's in IT or equivalent. This is an on-site position, where your commitment to quality service will be essential.