Key Accounts Manager, CT

Affirmative Portfolios; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A logistics company in Cape Town seeks a Key Accounts Manager with substantial experience in the freight and logistics sector. The role involves acquiring new business and retaining the existing client portfolio, alongside a strong focus on sales and service. Ideal candidates will have significant KAM experience and operational knowledge in Air and Sea Freight. A hybrid work model is offered.

Qualifications

• 5-7 years working experience as a KAM in the clearing and forwarding industry.
• Current and previous operations experience with Air Freight and Sea Freight.
• Strong communication and interpersonal skills.

Responsibilities

• Acquire new business in a hybrid role.
• Retain and grow the current client portfolio.
• Support credit control in managing client credit applications.

Skills

Key Account Management

Client/service orientation

Creative and innovative thinking

Problem-solving skills

Education

Matric and 1-year Sales & Marketing qualification at NQF Level 5

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Key Accounts Manager, CT

Warehousing and Transportation ~ Sales / Marketing / Communications

Cape Town – Western Cape

Position: Key Accounts Manager

Location: Cape Town

Salary: Market Related

Outline:

Relevant Experience, Knowledge, and Skills Required:

• 5-7 years working experience as a KAM with at least 5 years in the clearing and forwarding industry
• Must have Key Account / Account Management experience within the Freight and Logistics industry (Sea, Air, and Road)
• Current and previous operations experience required with Air Freight and Sea Freight industries
• Operations background is a distinct advantage
• Servicing & Sales, International Trade principles & practices

Macro and Micro factors impacting the business environment:

• Understanding of statutory charges and revenue-generating charges
• Knowledge of company standard trading conditions and liability limitations
• Familiarity with terms of payment, finance fees, CRM tools, INCOTERMS
• Carrier & depot conditions of trade, national currencies, and international codes

Computer literacy (Intermediate competency in Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook)

Strong communication and interpersonal skills

Business acumen, presentation, and negotiation skills (intermediate)

Client/service orientation, situation analysis, and problem-solving skills

Judgment and decision-making abilities

Creative and innovative thinking

Action and result-oriented mindset

Education Required: Matric; 1-year Sales & Marketing qualification at NQF Level 5

Overall Responsibilities Include:

• Acquire new business (Hybrid role)
• Retain and grow the current client portfolio
• Support credit control in managing client credit applications
• Client servicing and record-keeping
• Reporting on servicing activities
• Compliance with quality management system requirements

Attributes:

• Customer service orientation, capable of handling demanding environments
• Good problem-solving and decision-making skills
• Strong report-writing skills
• Independent, dynamic self-starter
• Ability to manage pressure
• Effective team communication and contribution
• Team player
• Adaptability in a changing environment

Please Note: If you do not receive feedback within a month, consider your application unsuccessful.