Jupidex : Customer Support Representative

Plennegy Group; Pietermaritzburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading agriculture-related company is seeking a Customer Support Representative in Pietermaritzburg to provide technical assistance to dealers, promote spare parts, and deliver training. Ideal candidates will have a diploma and 3-5 years of experience in customer service. This position offers opportunities to engage with farmers and promote product usage.

Qualifications

• 3-5 years’ experience in customer service roles.
• High level of product application knowledge.

Responsibilities

• Provide technical support to dealers and troubleshoot issues.
• Promote genuine Jupidex spare parts and engage with farmer study groups.
• Design and deliver training programs on product knowledge and servicing.
• Represent Jupidex at events and demonstrate products.
• Support dealers during commissioning and training.

Skills

Technical support

Communication

Customer relationship management

Education

Post-Matric Certificate / Diploma

Degree in agriculture/business/marketing or related field

Job description

Job Details

Job title: Jupidex : Customer Support Representative

Job Location: KwaZulu-Natal, Pietermaritzburg

Deadline: October 24, 2025

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Responsibilities

• Technical support to dealers
  • Provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs.
  • Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers.
  • Support warranty claims by verifying product concerns and ensuring compliance with company policies.
  • Maintain strong relationships with dealers through regular follow-ups and proactive support.
• Spare parts marketing
  • Promote genuine Jupidex spare parts through targeted awareness campaigns and dealer marketing support.
  • Engage farmer study groups and host customer clinics to reinforce correct product use, maintenance, and safety.
  • Guide dealers on inventory planning to ensure fast-moving and critical parts are always available.
  • Collaborate with the sales team to align parts promotions with overall product sales objectives.
• Training to Dealer and Jupidex personnel
  • Design and deliver structured training programs on product knowledge, technical servicing, and best operating practices.
  • Facilitate both theoretical and practical sessions to strengthen skills, confidence, and competence.
  • Measure training effectiveness through assessments, feedback, and follow-up support.
  • Continuously update training content to reflect the latest technical developments and product innovations.
• Product demonstrations and farmers days
  • Represent Jupidex at farmer days, product demonstrations, and industry events.
  • Prepare machines and materials to effectively showcase product features and benefits.
  • Engage directly with farmers to address technical questions, gather feedback, and strengthen relationships.
  • Collaborate with the sales and marketing teams to maximize exposure and lead generation from events.
• Commissioning new machines.
  • Support dealers during commissioning to build their capacity & strengthen customer confidence.
  • Address customer concerns promptly and complete accurate handover documentation.
  • Oversee installation, setup, and testing to ensure machines perform optimally before handover.
  • Provide training to dealers and customers on correct operation, maintenance and safety.

Requirements

• Qualification :
• Min : Post-Matric Certificate / Diploma
• Ideal : Degree in agriculture / business / marketing or a related field

Experience

• High level of product application knowledge : 3-5 years’ experience
• Customer Service jobs