Junior Service & Support Engineer

Rubiconsa; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A technical support company in Cape Town is looking for a Technical Support Assistant to assist senior technicians and engineers. The role involves customer service, helping to resolve technical queries, and learning on the job. Candidates should have a Matric/NQF4 and preferably some experience in a technical support environment. A valid driver’s licence is essential.

Qualifications

• 1–2 years of experience in technical support or related field.
• Valid driver’s licence and access to own vehicle.

Responsibilities

• Assist with customer technical support requests and escalate issues.
• Accompany senior technicians on site visits to troubleshoot systems.
• Help document technical issues and solutions.

Skills

Basic computer literacy including Microsoft Office

Clear verbal and written communication skills

Customer service orientation

Education

Matric/NQF4 equivalent

Basic electrical qualification or relevant technical diploma

Job description

The role provides support to senior technicians and engineers in handling day-to-day technical queries within the branch and assisting with customer service-related technical tasks. This position is designed to help build technical capability within the branch and support after-sales service under direct supervision.

Key Responsibilities:

• Assist with customer technical support requests escalating complex issues to senior staff.
• Accompany senior technicians on local site visits to: support commissioning of new systems, observe and assist in diagnosing faulty equipment, learn to troubleshoot system issues.
• Assist in processing warranty claims under guidance.
• Help sales consultants with basic technical questions about products and systems.
• Support the documentation of technical issues and potential solutions.
• Attend supplier or internal training sessions as required.
• Assist with record-keeping and updating the company CRM with supervision.
• Participate in team meetings and learning activities to develop technical skills and product knowledge.

Minimum Requirements:

• Matric/NQF4 equivalent.
• 1–2 years of exposure or experience in a technical support, electrical, or backup power environment is preferred.
• A basic electrical qualification or relevant technical diploma is advantageous.
• Valid driver’s licence and access to own vehicle.

Key Attributes and Skills:

• Basic computer literacy, including Microsoft Office.
• Willingness to learn and follow instructions from senior staff.
• Clear verbal and written communication skills.
• Reliable and punctual with a professional attitude.
• Detail-oriented with a willingness to understand broader system issues.
• Good time management and ability to prioritise tasks when guided.
• Customer service orientation and a collaborative mindset.
• Self-motivation with a proactive learning attitude.