Junior Admin FLA

Computacenter2024; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading IT infrastructure provider in Cape Town is seeking a Junior Admin to assist with ticket management and customer service, ensuring SLAs are met. This role requires proficiency in SAP and other business systems, along with strong administrative skills. Ideal candidates will demonstrate a commitment to high-quality customer service and possess the ability to work efficiently under supervision. Join a dynamic team that values flexibility and community.

Qualifications

• Experience of relevant business systems e.g. SAP.
• Good working knowledge of Microsoft Applications.
• Proven experience of high standards of customer service.
• Good administrative experience with attention to detail.

Responsibilities

• Gather information required to raise tickets.
• Provide good customer service to ensure that information requests are fulfilled.
• Manage tickets from start to finish.
• Deliver tracking via specified courier used.

Skills

Data Entry

Adobe Acrobat

AS400

EDI

Microsoft Outlook

Cloud Architecture

Microsoft Excel

Quick Books

Administrative Experience

Order Fulfillment

Project Implementation

Sales Support

Tools

SAP

ITSM REMEDY

Job description

Location: Cape Town | Job ID: 215944 | Contract type: Fix-Term Contract | Business Unit: Digital Operations

Junior Admin FLA

Description

Role Purpose: Roles at this level works under supervision and priorities own workload and ensure tasks are completed within agreed timescales.

Accountabilities

• Gather information required to raise tickets
• Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes.
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
• Scheduling services / making appointments with customers to meet SLAs
• Prioritises own workload to ensure that deadlines and customer requirements are met.
• Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

Performance Indicators

• Ensure Department meets SLA performance targets
• Maintain & improve Customer satisfaction levels
• Understand and adhere to policies and procedures
• Demonstrates relevant Winning Together behaviours
• Maintains cost control requirements

Knowledge, Skills and Experience

• Experience of relevant business systems e.g. SAP
• Good working Knowledge of Microsoft Applications
• Plans & organises own workload
• Proven experience of high standards of customer service
• Good administrative experience attention to detail ensures accuracy of data provides data for reporting and processing of information.
• Excellent Interpersonal literacy and numeracy skills and ability to build relationships at all levels.

Requirements

Customer engagement specific responsibilities

• Ticket logging
• Managing tickets from start to finish.
• Adding parts and charges to customer tickets using ITSM REMEDY & SAP
• Telephone calls for escalations courier ETAs and customer availability
• Delivery tacking via specified courier used.
• Manual transfer of information from an internal system to a customer interface
• Hitting SLA targets monthly
• Learning multiple contracts to assist with other areas of the team.
• Stock checking through SAP
• Escalation of stock issues through to supervisors TLs and repairs team
• Choosing which courier to use to save cost for customer IE. Remote locations
• Taking part in team meetings and huddles to share opinions and ideas for continued improvement.
• Managing own email load
• Responsible for the asset and serial information being correct on each individual ticket.
• Closely following an internal 3 strike customer communication process
• Working within a large team but also expected to work individually.
• Following a hybrid working plan set out by the organisation.
• Expected to work from multiple screens and multiple systems at the same time.
• Ticket closing including asset management.
• Multiple email distribution group managing

Current Information for Applicants

Business as usual Not quite. Of course the Corona crisis also presents us with major challenges.

However we are broadly positioned across various industries plan for the long term and have always been flexible in our approach to our customers especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

Thats why there are still areas of our business with clear hiring requirements and we would like to bring talent like you on board! By the way we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About Us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
#CCfuturetalent

Required Experience:

Junior IC

Key Skills

• Data Entry
• Adobe Acrobat
• AS400
• EDI
• Microsoft Outlook
• Cloud Architecture
• Microsoft Excel
• Quick Books
• Administrative Experience
• Order Fulfillment
• Project Implementation
• Sales Support

Employment Type: Unclear

Experience: years

Vacancy: 1