Job Title:Business Development Executive

ManpowerGroup; Mbombela; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading staffing agency in South Africa is seeking a candidate who excels in customer service and has strong skills in electronic and mechanical testing. The role involves managing client queries through various contact channels, performing repairs, and maintaining quality standards. The ideal candidate should be meticulous, self-motivated, and studying towards N3/S2 in engineering. Support for overtime work may be required.

Qualifications

• Meticulous with strong attention to detail.
• Self-motivated and diligent.
• Excellent planning and organisational skills.
• Strong communication and service orientation.
• Willingness to work overtime when required.

Responsibilities

• Deliver excellent customer service by managing client queries.
• Perform mechanical and electronic testing and repairs.
• Provide feedback on equipment failures.
• Maintain and improve testing jigs and processes.
• Capture service-related activities on SAP and CRM.

Skills

Attention to detail

Self-motivation

Planning and organisation

Communication skills

Service orientation

Education

N3 / S2 in Electronic, Mechanical, or Electro-Mechanical Engineering

Tools

SAP

CRM systems

Job description

Detail : Key Responsibilities

• Deliver excellent customer service by managing client queries professionally, both in-person and via multiple contact channels (calls, live chat, email).
• Perform mechanical and electronic testing, fault-finding, and repairs on supported products to original standards.
• Provide accurate and useful feedback on equipment failures to aid continuous improvement and product development.
• Maintain and improve testing jigs and processes to enhance service capabilities.
• Capture all service-related activities accurately on SAP and CRM systems.
• Support the team with additional duties including training, exhibitions, new product testing, and on-site client support.
• Uphold Occupational Health and Safety standards and ensure a neat and organised workspace.

Key Performance Indicators

• Quality and accuracy of repairs
• Client satisfaction and SLA adherence
• Timely and effective communication
• Accurate system logging and documentation

Key Interactions

• Clients and Customers
• Branch Manager
• R&D and Engineering Teams
• Stores and Logistics Personnel

Candidate Profile

Behavioural Attributes

• Meticulous with strong attention to detail
• Self-motivated and diligent
• Excellent planning and organisational skills
• Strong communication and service orientation
• Willingness to work overtime when required

Functional Skills

• Solid understanding of electronic concepts and components
• Practical, hands-on repair ability
• Competence in computer systems and service applications
• Familiarity with SAP and CRM systems (advantageous)

Qualifications & Experience

• Completed or currently studying towards N3 / S2 in Electronic, Mechanical, or Electro-Mechanical Engineering