Itom Technical Consultant

DXC Technology; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company is seeking an ITOM Technical Consultant to design and implement ServiceNow solutions. You will optimize IT infrastructure, collaborate with stakeholders, and ensure best practices in ITOM implementations. Ideal candidates have strong ServiceNow expertise and experience in ITOM modules.

Qualifications

• 5–7 years of experience with ServiceNow, with at least 3 years specializing in ITOM.
• Proven experience designing and implementing ServiceNow ITOM modules.

Responsibilities

• Develop and design ServiceNow ITOM solutions, including Discovery and Service Mapping.
• Lead the implementation and configuration of ITOM modules.
• Work closely with business stakeholders and IT teams.

Skills

Problem-Solving

Analytical Skills

Communication

Interpersonal Skills

Leadership

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Tools

JavaScript

PowerShell

ServiceNow

Cloud Technologies

Monitoring Tools

Job description

ITOM Technical Consultant page is loaded

ITOM Technical Consultant

Apply locations ZAF - GT - JOHANNESBURG time type Full time posted on Posted 2 Days Ago job requisition id 51547520

Job Description:

As a ServiceNow Technical Consultant specializing in IT Operations Management (ITOM), you will design, develop, and implement ITOM solutions to optimize IT infrastructure and operations for our organization. You will leverage your expertise in ServiceNow to drive digital transformation initiatives, ensure alignment with business objectives, and enhance operational efficiency.

Key Responsibilities:

Solution Design & Architecture:

• Develop and design ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Cloud Management, and Orchestration.
• Translate business requirements into scalable and efficient ServiceNow solutions.
• Define integration strategies between ServiceNow ITOM and other ITSM/ITOM tools.

Implementation & Customization:

• Lead the implementation and configuration of ITOM modules, ensuring best practices are followed.
• Customize workflows, scripts, and other components to meet client-specific needs.

Stakeholder Collaboration:

• Work closely with business stakeholders, IT teams, and third-party vendors to gather requirements and align solutions with business goals.
• Provide technical leadership and guidance during project planning and execution phases.

Governance and Best Practices:

• Ensure compliance with industry standards and organizational policies for ServiceNow implementations.
• Establish governance frameworks for ongoing management and maintenance of ITOM modules.

Troubleshooting & Optimization:

• Identify and resolve issues related to ServiceNow ITOM performance and functionality.
• Continuously optimize configurations for improved efficiency and performance.

Training & Documentation:

• Create comprehensive documentation, including design specifications, implementation plans, and user guides.
• Provide training and knowledge transfer to internal teams and end-users.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

• 5–7 years of experience with ServiceNow, with at least 3 years specializing in ITOM.
• Proven experience designing and implementing ServiceNow ITOM modules like Discovery, Event Management, and Service Mapping.

Certifications:

• ITIL Foundation or higher is a plus.

Technical Skills:

• Strong expertise in ServiceNow platform architecture, including MID servers and integrations.
• Proficiency in scripting languages (e.g., JavaScript, PowerShell).
• Knowledge of network infrastructure, cloud technologies, and monitoring tools.
• Familiarity with CMDB, AIOps, and automation solutions.

Key Competencies:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to interact with technical and non-technical stakeholders.
• Ability to work independently and lead cross-functional teams in a fast-paced environment.

Preferred Experience:

• Experience with multi-cloud management and orchestration.
• Knowledge of integrating ServiceNow with tools like Splunk, SolarWinds, or Dynatrace.
• Familiarity with DevOps practices and Agile methodologies.

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About Us

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues atDXC.com .