Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency seeks an Italian Speaking Customer Service and Sales Representative for a fully remote role. The ideal candidate will assist passengers with travel-related queries in both Italian and English, working for a prestigious airline brand. Responsibilities include managing voice calls and airline reservations systems while meeting key performance indicators in a busy call center environment. Candidates must be located in South Africa and have a permanent residency or ID, as well as a reliable internet connection.

Benefits

Fully paid product and systems training

Work from home opportunity

Qualifications

• Located in South Africa with a permanent residency.
• Fibre internet connection or fixed stable ADSL line is required.
• UPS solution required during load shedding.

Responsibilities

• Assist passengers with travel-related queries in Italian and English.
• Work on airline reservations systems and handle voice calls.
• Meet specific key performance indicators in a demanding environment.

Skills

Native level fluency in Italian language (Verbal & Written)

Flexibility to work shifts

Good communication skills in English

Job description

Italian Speaking Customer Service and Sales Representative (Contact Center/BPO)

Eastern Cape, South Africa

About the job

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award‑winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: time/Permanent

Location: Eastern Cape, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hour shifts per day – Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in Italian language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
• Work on airline reservations systems & handling voice calls in English & Italian may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment