IT Technical Manager

Optimized People; Sandton; On-site; ZAR 1 000 000 - 1 300 000; Full time

Job summary

A leading IT solutions provider based in Sandton is seeking an experienced IT Technical Manager to lead their IT administrative team. This role involves optimizing cloud services, ensuring security and reliability of infrastructure, and driving high-quality IT support services. The ideal candidate has a Degree in IT, extensive knowledge of Microsoft cloud solutions, and at least 10 years of IT administration experience. Strong leadership and project management skills are essential, along with a focus on improving user satisfaction.

Qualifications

• Minimum of 10 years of experience in IT administration focused on cloud services.
• Relevant certifications in Microsoft cloud services are highly desirable.
• Strong understanding of IT infrastructure, networking, and security principles.

Responsibilities

• Lead IT administrative team, optimizing Microsoft cloud services.
• Ensure security, availability, and reliability of cloud infrastructure.
• Monitor technology trends and make recommendations for improvements.

Skills

Leadership

Microsoft cloud services expertise

Conflict resolution

Customer service orientation

Project management skills

Education

Degree or Diploma in Computer Science or IT

Tools

ITIL

IT service management tools

Job description

An exciting opportunity exists in the IT Department for an IT Technical Manager to join the team. The successful candidate will report to the Head of IT and will be based in the Johannesburg office.

Job Overview

The IT Technical Manager will lead the IT administrative team, ensuring the efficient operation of cloud services and infrastructure. This role requires a strategic leader with a deep technical background in Microsoft cloud services and extensive experience in IT administration.

Key Responsibilities

• Lead and mentor the IT administrative team to manage and optimize Microsoft cloud services, including M365, Exchange Online, SharePoint Online, and Azure.
• Foster a collaborative environment that encourages innovation and continuous improvement in team performance.
• Ensure the security, availability, and reliability of cloud services and infrastructure.
• Provide technical guidance and support to the IT team and other departments.
• Monitor technology trends and make recommendations for upgrades and improvements.
• Drive the delivery of high-quality IT support services, ensuring user satisfaction and service excellence.
• Commitment to providing responsive and reliable IT support services that align with business needs.
• Implement best practices in incident and problem management to minimize disruptions.
• Strong customer service orientation, with a track record of improving user experience and satisfaction.
• Inspire and motivate teams to achieve high performance and meet service delivery targets.
• Lead diverse teams, fostering an inclusive culture that values each team member's contribution.
• Strong conflict resolution skills, with the ability to mediate disputes and maintain team harmony.
• Develop talent through coaching, mentoring, and career development planning for team members.
• Design and implement service delivery models that enhance efficiency and user satisfaction.
• Proficient in the use of service management frameworks like ITIL to streamline IT support processes.
• Establish and monitor service level agreements (SLAs) to ensure the consistent delivery of IT services.
• Plan and allocate resources to meet fluctuating service demands without compromising quality.

Qualifications

• Degree or Diploma in Computer Science, Information Technology, or related field.
• Relevant certifications in Microsoft cloud services are highly desirable.
• Minimum of 10 years of experience in IT administration, with a focus on cloud services.
• In-depth knowledge of Microsoft cloud services, including M365, Exchange Online, SharePoint Online, and Azure.
• Experience in managing IT teams and projects.
• Strong understanding of IT infrastructure, networking, and security principles.
• Proficiency in IT service management and project management tools.
• Office‑based role with standard working hours; occasional after‑hours support may be required.
• Some travel may be necessary for training and project implementation.