IT Support Technician

Affinity Health; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A healthcare services company in Johannesburg seeks an IT Support professional to provide technical assistance to end users. Key responsibilities include resolving helpdesk tickets, maintaining the IT network, and setting up hardware. Candidates must hold a Matric Certificate and possess A+ and N+ certifications, along with at least one year's experience in IT Support. Strong communication skills and knowledge of Microsoft and Linux are essential.

Qualifications

• Minimum 1 year experience in IT Support.
• Experience in hardware, operating, and application systems.
• General experience in Linux and Windows.

Responsibilities

• Provide IT support to end users: Resolve helpdesk tickets within SLA.
• Provide telephonic and remote support.
• Perform ad hoc tasks.
• Maintain IT network.
• Set up hardware.
• Install and maintain cabling.
• Set up new networks.

Skills

Working knowledge of electronic equipment

Workable knowledge of Helpdesk systems

Application of Microsoft Office and Linux software

Excellent oral and written communication skills

Excellent telephone etiquette

Ability to provide technical support telephonically / remotely

Problems solving skills

Microsoft Applications

SharePoint Experience

Education

Matric Certificate

A+ Certificate

N+ Certificate

Job description

Responsibilities

• Provide IT support to end users: Resolve helpdesk tickets within SLA


• Provide telephonic and remote support


• Perform ad hoc tasks


• Maintain IT network


• Set up hardware


• Install and maintain cabling


• Set up new networks

Working hours

• Mon–Fri 08:00–17:00


• Shift work 07:00–14:00


• Standby shifts

Essential Qualifications

• Matric Certificate


• A+ Certificate


• N+ Certificate

Essential Experience

• 1 years experience in IT Support


• 1Years experience in hardware


• 1 Years experience in operating and application systems


• Minimum of 1 years experience in software


• General experience in Linux and Windows

Knowledge and Skills

• Working knowledge of electronic equipment


• Workable knowledge of Helpdesk systems


• Application of Microsoft Office and Linux software


• Excellent oral and written communication skills


• Excellent telephone etiquette


• Ability to provide technical support telephonically / remotely


• Problems solving skills


• Microsoft Applications


• SharePoint Experience

PLEASE NOTE : If you dont receive a reply within two weeks of applying, please consider your application unsuccessful.