IT Support Engineer

ALS; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading technology firm in Johannesburg is seeking a motivated Information Technology Support Engineer to join their Southern Africa team. The role includes providing technical support for hardware, software, and networking issues across the Sub-Sahara region. Ideal candidates should have strong analytical skills, relevant IT certifications, and a minimum of two years' experience in a multinational environment. Proficiency in both French and English will be advantageous, along with a willingness to travel.

Qualifications

• Grade 12 essential.
• Minimum 2 years' experience with computers and networks.
• Solid knowledge of LAN, Wi-Fi, routers, switches.

Responsibilities

• Provide technical support across Sub-Sahara region.
• Respond to technical assistance requests.
• Troubleshoot hardware, software, and network issues.

Skills

Strong numerical and analytical skills

Problem solving

Effective communication

Ability to multitask

Education

Grade 12

MCSE, A+, N+ or similar certifications

Tools

Windows

LAN

Wi-Fi

Routers and switches

Job description

Location : Johannesburg, South Africa

Department : Southern Africa - Geochemistry Business Unit

About the Role

ALS is seeking a highly motivated Information Technology Support Engineer to join our Southern Africa team. Based in Johannesburg and reporting to the IT Manager SSA, the successful candidate will provide technical support across all countries within the Sub‑Sahara region. This role involves frontline support, troubleshooting, helpdesk functions, and participation in IT projects.

Key Responsibilities

Compliance

• Adhere to ALS Health & Safety Foundation Standards
• Demonstrate company core values
• Follow ALS policies, procedures, and local legislation
• IT Support Duties
• Respond to technical assistance requests (in person, phone, or electronically)
• Perform general helpdesk functions
• Troubleshoot hardware, software, and network issues
• Install and maintain software, PCs, laptops, and printers
• Clean, modify, and repair computer hardware
• Support regional IT projects
• Provide user training and develop supportive documentation

Helpdesk Operations

• Provide direct end‑user support across ALS Laboratories
• Ensure efficient IT service availability and incident management
• Deliver responsive frontline support via telephone, helpdesk, and remote tools
• Monitor IT systems to ensure operational integrity
• Log, track, and close helpdesk tickets timeously (within 3 hours for new tickets)
• Maintain accurate IT asset and equipment records
• Communicate consistently with staff regarding ticket status
• User & System Administration
• Create and maintain user accounts
• Build and install hardware and software following Group SOE
• Assist with onboarding, system setup, and end‑user documentation

Required Competencies - Behavioral

• Strong interpersonal and communication skills
• Highly organised, flexible, and a team player
• Excellent problem solving and decision‑making abilities
• Maintains confidentiality, integrity, and accountability
• Ability to work with diverse cultures

Required Competencies - Technical

• Strong numerical and analytical skills
• Ability to multitask and meet tight deadlines
• Effective verbal and written communication
• Strategic thinking and implementation abilities

Qualifications & Experience

• Grade 12 essential
• MCSE, A+, N+ or similar certifications
• Minimum 2 years' experience with computers and networks in a multinational environment
• Experience with Domain and Workgroup environments
• Solid knowledge of LAN, Wi‑Fi, routers, switches, and network configuration
• French and English language skills advantageous
• Willingness to travel