IT SUPPORT CO-ORDINATOR / LEVEL 1 (ROSEBANK, JOHANNESBURG)

University of Fort Hare; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A well-established IT company in Johannesburg is seeking a proactive IT Support Co-Ordinator to manage support tickets and provide technical assistance. The ideal candidate has a Level 1 IT qualification, strong technical knowledge, and excellent communication skills. This permanent role offers an opportunity to thrive in a fast-paced environment. Reliable transport is required.

Qualifications

• Minimum 2 years’ experience in an IT support role.
• Strong organizational skills and effective prioritization.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Manage support tickets and coordinate communication between clients and engineers.
• Provide first-line technical assistance.
• Thrive in a fast-paced environment.

Skills

Technical knowledge

Customer service orientation

Organizational skills

Problem-solving skills

Communication skills

Education

Level 1 IT qualification or IT diploma

Industry certifications (A+, N+, MCSA, MCSE, etc.)

Tools

Helpdesk/ticketing systems

Microsoft 365

Remote support tools

Job description

Overview

IT SUPPORT CO-ORDINATOR / LEVEL 1 (ROSEBANK, JOHANNESBURG)

2025-09-29 - 2025-10-29

Permanent

NEL012369

Information Technology

Gauteng , JHB - Northern Suburbs

A well-established IT company is looking for a proactive and well-organised IT Support Co-Ordinator to join their team. This role focuses on managing support tickets, coordinating communication between clients and engineers, and providing first-line technical assistance. It’s ideal for someone with strong technical knowledge, excellent communication skills, and the ability to thrive in a fast-paced environment.

Requirements

• Level 1 IT qualification, IT diploma, or relevant certifications.
• Industry certifications such as A+, N+, MCSA, MCSE, CCENT, CCNA (advantageous).
• Minimum 2 years’ experience in an IT support role.
• Experience with helpdesk/ticketing systems.
• Knowledge of Microsoft 365, basic networking, and remote support tools.
• Strong customer service orientation with the ability to handle challenging interactions professionally.
• Excellent verbal and written communication skills.
• Strong organisational and problem-solving skills with effective prioritisation.
• Willingness to learn and adapt to new technologies.
• Own reliable transport (Johannesburg-based role).

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