IT Service Management Admin: QA & Reporting Pro

Zenzero; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A managed services provider in South Africa is seeking a detail-oriented IT Service Management Administrator. This role ensures efficient administration and quality assurance within the Managed Services team. Responsibilities include monitoring ticket quality, generating call statistics, and supporting Pod Managers. The ideal candidate will have strong administrative skills and proficiency in reporting tools. This position offers a dynamic work environment adapting to client needs and operational priorities.

Qualifications

• Strong administrative skills with excellent attention to detail.
• Ability to analyse data and produce clear, accurate reports.
• Proficient in 365 and other reporting tools.
• Comfortable working in a fast-paced environment.

Responsibilities

• Perform and maintain QA checks for tickets.
• Review calls for quality and adherence to standards.
• Compile weekly call statistics and update scorecards.
• Monitor client responses and ensure timely follow-up.
• Conduct reviews of ticket quality and categorization.

Skills

Strong administrative skills

Data analysis

Proficient in 365

Excellent communication skills

Organizational skills

Comfortable in a fast-paced environment

Job description

A managed services provider in South Africa is seeking a detail-oriented IT Service Management Administrator. This role ensures efficient administration and quality assurance within the Managed Services team. Responsibilities include monitoring ticket quality, generating call statistics, and supporting Pod Managers. The ideal candidate will have strong administrative skills and proficiency in reporting tools. This position offers a dynamic work environment adapting to client needs and operational priorities.