It Service Desk Agent: Remote Support & Troubleshooter

Tych Business Solutions; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A technology support company is seeking a Technical Support Specialist to manage incoming support requests and resolve technical issues. Candidates should have Matric, A+, N+, and ITIL certifications, with a minimum of 3 years in technical support. Familiarity with ITIL frameworks and basic networking knowledge is crucial for maintaining smooth operations and timely user support. This role is essential for enhancing operational efficiency and ensuring user satisfaction.

Qualifications

• Minimum of 3 years in a technical support role.
• Familiarity with ITIL frameworks.
• Basic networking knowledge.

Responsibilities

• Handle incoming support requests.
• Resolve technical issues.
• Maintain smooth operations and timely user support.

Skills

ITIL frameworks

Basic networking knowledge

Education

Matric and equivalent A+, N+, ITIL certifications

Job description

A technology support company is seeking a Technical Support Specialist to handle incoming support requests and resolve technical issues.
The role requires a Matric and equivalent A+, N+, ITIL certifications, and a minimum of 3 years in a technical support role.
Ideal candidates will be familiar with ITIL frameworks and possess basic networking knowledge.
This position is crucial for maintaining smooth operations and timely user support.