IT Service Desk Agent

Boxer Superstores; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading retail company is seeking enthusiastic Service Desk Agents in Durban to provide tech support to users across various departments. Ideal candidates will have a Matric qualification and a basic IT certification. Responsibilities include manning the service desk, logging incidents, and troubleshooting basic IT issues. This role offers hands-on experience and ongoing support in a dynamic environment.

Benefits

Hands-on experience in retail IT

Ongoing support and development

Qualifications

• 0-6 months’ experience in IT support or service desk preferred.
• Basic understanding of troubleshooting IT issues.
• Familiarity with retail or POS systems is a plus.

Responsibilities

• Man the Service Desk telephone lines and respond to user requests.
• Log and manage incidents in the IT service desk system.
• Provide first-level support for users on hardware and software.

Skills

Customer service orientation

Problem-solving skills

Communication skills

Education

Matric (Grade 12) and basic IT certificate

Tools

Microsoft Office

Job description

Overview

We are seeking three enthusiastic and customer-focused Service Desk Agents to join our IT Department at Head Office. This entry-level position is ideal for individuals passionate about technology and providing exceptional support to our internal users across stores, distribution centres, and head office departments.

Responsibilities

• Man the Service Desk telephone lines and respond promptly to user requests.
• Log all incidents and service requests on the IT service desk system and assign them to the appropriate resource.
• Provide first-level support for Head Office and store users on hardware, software, and business systems.
• Troubleshoot and resolve basic IT issues (e.g. printers, tills, scanners, pricing, network connectivity).
• Monitor incidents to ensure service levels are met and escalate where necessary.
• Liaise with stores and suppliers to ensure timely resolution of IT issues.
• Maintain accurate and up-to-date records of incidents and actions taken.
• Contribute to the team by sharing knowledge and supporting colleagues as needed.

Minimum Requirements

• Matric (Grade 12) with a basic IT-related certification or coursework (CompTIA, A+, N+ or equivalent).
• 0-6 months’ experience in an IT support or service desk environment (graduates welcome).
• Good understanding of Microsoft Office and basic troubleshooting skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work under pressure and as part of a team.
• Familiarity with retail or POS systems (advantageous but not essential).

Why Join Us?

• Gain hands-on experience in a dynamic retail IT environment.
• Work closely with experienced IT professionals and receive ongoing support and development.
• Be part of a company that values its people and communities.