It Operations Manager (Pretoria)

Hired Recruitment (Pty) Ltd; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT solutions provider in South Africa seeks an IT Systems Administrator to ensure the seamless operation of IT infrastructure. Responsibilities include system and network administration, user support, and ensuring compliance with industry standards. Ideal candidates will have a Bachelor's Degree in Computer Science and 3-5 years of relevant experience. This role offers opportunities for growth in a dynamic environment.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems or equivalent.
• 3-5 years of experience in system and network administration.
• Proficiency in scripting languages such as PowerShell, Python, or Bash.

Responsibilities

• Manage and support IT infrastructure across multiple sites.
• Automate tasks using scripting languages.
• Oversee endpoint management and user lifecycle.

Skills

Microsoft Entra ID

Microsoft Google Workspace

Salesforce

On‑Premises Active Directory

Windows

Mac

Linux operating systems

Networking protocols

ITIL Framework

Education

Bachelor's Degree in Computer Science or Information Systems

Tools

Microsoft Intune

Ansible

Puppet

Chef

Job description

Job Purpose

To ensure the seamless operation, security, and efficiency of our organization's IT infrastructure across multiple sites and locations, including managing and supporting various operating systems, network protocols, cloud services, and security measures.

Responsibilities

System and network administration, cloud access management, IT security, and end-user support. Automate tasks using scripting languages, manage wired and wireless networks, provide remote desktop support, and troubleshoot hardware and software issues to ensure optimal performance.

Reporting

Direct Reports: Senior Systems Administrator, Security Engineer, IT Systems & Support Technician.

Minimum Education (Essential)

Bachelor's Degree in Computer Science, Information Systems or equivalent.

Minimum Education (Desirable)

• Microsoft Certified: Administrator Expert
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Information Protection and Compliance Administrator Associate
• Salesforce Certified Administrator
• Professional Google Workspace Administrator
• CompTIA Network+
• CompTIA Security+
• CompTIA Cloud+
• ITIL Certified

Required Experience (3‑5 years)

• Microsoft Entra ID management of users, groups, and roles.
• Microsoft conditional access policies and Identity Protection.
• Microsoft monitoring of security‑related logs and alerts on endpoints and identities.
• On‑premises Active Directory Domain Services (AD DS) design, deployment, and management.
• On‑premises Active Directory Certificate Services (AD CS) configuration and management.
• On‑premises endpoint management and configuration using Group Policy.
• Cloud‑based endpoint management and configuration of Windows and Mac endpoints using tools such as Microsoft Intune.
• Salesforce CRM administration and management, user management and security settings.
• Google Workspace administration and secure configurations.
• Networking design, configuration and management (physical and logical).
• Network monitoring and troubleshooting.
• ITIL processes: Incident Management, Change Management, Service Desk operations.
• Proficiency in scripting languages such as PowerShell, Python, or Bash.
• Experience with automation and configuration management tools: Ansible, Puppet, or Chef.

Essential Skills and Knowledge

• Microsoft Entra ID
• Microsoft Google Workspace
• Salesforce
• On‑Premises Active Directory
• Windows, Mac, and Linux operating systems
• Strong understanding of networking protocols
• Knowledge of physical network components and how to construct a physical network
• Knowledge of logical network components and how to construct a logical network
• ITIL Framework

Desirable Skills and Knowledge

• Microsoft Intune
• Jumpcloud
• Microsoft Defender for Endpoint
• Crowdstrike
• Microsoft Sentinel
• AWS
• OPNSense Firewall
• Zenarmour
• VoIP Systems
• CCTV Systems
• Team and Vendor Management

Team Management Responsibilities (10%)

• Increase team effectiveness through recruitment, selection, orientation, training, development, assignment of accountabilities, monitoring and appraisal of job and project results, and fostering a climate of information sharing.
• Ensure the team meets timelines and delivers content of the highest quality with a professional image internally and externally.
• Ensure the team has the support, tools, and resources needed to deliver exceptional IT services with security at the forefront.
• Evaluate and implement tools to improve productivity and systems efficiency across the IT infrastructure.
• Manage IT vendors and contracts, including renewals of ISPs, hardware, MSPs, and software licenses.

Infrastructure and System Management

Centrally manage user access and permissions through single sign‑on (SSO): create, manage, and delete user accounts and groups across all systems following the principle of least privilege. Implement secure user access controls and security policies. Own uptime, performance, and resilience of company systems (cloud, network, and on‑prem) with monitoring and performance analysis. Maintain server infrastructure (cloud‑first or hybrid) including backups, disaster‑recovery plans, and monitoring. Oversee endpoint management (laptops, MDM, patching) and user lifecycle (onboarding/offboarding).

Scalability and Reliability

Ensure scalability and reliability of IT platforms (SaaS, IaaS, internal tools). Ensure efficient and effective operation of internal networks, recommend improvements, ensure sufficient and stable internet speeds, conduct regular maintenance, redundancy, and upgrades as required.

System Administration and Support (30%)

Implement automation tools to streamline IT operations and report on ticket categorisation monthly. Act on IT support tickets and requests from employees, handle escalated requests, manage software issues, and optimise end‑user support. Develop and maintain scripts for routine automation. Oversee scheduled maintenance and associated recordkeeping. Define and manage the Disaster Recovery strategy for the organization.

Service Delivery (30%)

Define and improve ITIL processes for incident, request, change, and problem management. Monitor ticket volume and identify recurring issues for root‑cause resolution. Drive service desk automation and introduce efficient processes and tools. Provide regular updates and metrics to management (uptime, SLA adherence, backlog, improvement projects). Contribute to IT budget planning and forecasting. Stay updated with industry trends, technologies, and best practices, and recommend upgrades aligned with company growth and technology goals.

QMS, Cybersecurity and Compliance (10%)

Enforce and monitor HIPAA, GDPR, SOC 2 compliance on desktops and mobile devices. Ensure IT systems comply with industry standards such as HITRUST and SOC 2. Create and maintain detailed documentation, workflows, and supporting materials for systems topology, support, and administrative actions. Ensure QMS guidelines are adhered to and all supporting documents are kept up to date. Continuously monitor compliance with IT processes and security rules. Ensure all cybersecurity procedures and processes are followed. Coordinate collaboration between the security engineer and the compliance team for all internal and external security and IT audits, resolving any non‑compliance findings.