IT Network Support

Brilliant Computers; Musina; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology company in Musina, South Africa, is seeking an individual to provide physical onsite help for remote troubleshooting of network devices. Responsibilities include assistance with device access, network equipment verification, and basic configuration tasks as instructed. Candidates must possess a Working at Heights Training Certificate, a Medical Fitness Certificate, and must have a laptop with administrative rights, terminal tools, and various necessary tools for the job. This position is critical for ensuring effective remote operations.

Qualifications

• Working at Heights Training Certificate required.
• Medical Fitness Certificate required.
• Laptop (Windows/macOS) with terminal tools and full administrator rights.
• Basic cable testing tools for damage identification required.
• Basic screwdriver kit and crimping tool needed.

Responsibilities

• Provide physical onsite assistance for remote troubleshooting.
• Perform visual verification and reporting for devices.
• Support the Remote Support Team with access and installation tasks.
• Follow remote instructions accurately for network equipment checks.
• Rack mount and dress cables as per site rules.

Job description

Location & Posting

Messina, South Africa | Posted on 02/11/2026

Responsibilities

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step‑by‑step) without deviating from approved procedures.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post‑install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team), such as:
• Connecting console and granting remote access session (screen share/terminal access where applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

• Working at Heights Training Certificate
• Medical Fitness Certificate
• Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and full administrator rights.
• Console cable (e.g., RJ45‑to‑USB/Serial as applicable) and required adapters.
• Spare Patch Cord/Cable (5m) x 2
• Basic screwdriver kit (Phillips/flathead/torx as applicable)
• Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)
• Crimping tool and cutter
• RJ45 terminator (surplus)
• Labelling Machine