IT Network Support

Brilliant Computers; Hoedspruit; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An IT support company located in Hoedspruit, South Africa, is seeking a technician to provide physical onsite assistance for remote troubleshooting of network devices. Duties include supporting console connectivity, conducting visual status checks, and coordinating with the Remote Support Team. Candidates must hold relevant certifications and possess a laptop equipped with necessary terminal tools. A medical fitness certificate and working at heights training are mandatory for this position.

Qualifications

• Certificate for working at heights required.
• Medical fitness certificate essential.
• Laptop needed with administrative rights and terminal tools.

Responsibilities

• Provide physical onsite assistance for remote troubleshooting.
• Support console connectivity for network devices.
• Ensure visual verification and reporting of equipment statuses.
• Coordinate with Remote Support Team for post-install verification.

Skills

Working at Heights Training Certificate

Medical Fitness Certificate

Tools

Windows/macOS laptop with terminal tools

Console cable

Basic screwdriver kit

Cable testing tools

Crimping tool and cutter

Labelling machine

Job description

Hoedspruit, South Africa | Posted on 02/11/2026

Responsibilities

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).
• Engineer's basic understanding of network devices sufficient to identify equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step‑by‑step) without deviating from approved procedures.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post‑install verification.
• Perform basic level initial actions (only as instructed by the Remote Support Team), such as:
  • Connecting console and granting remote access session (screen share/terminal access where applicable).
  • Executing clearly provided command steps (copy/paste) when approved.
  • Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

• Working at Heights Training Certificate
• Medical Fitness Certificate
• Laptop (Windows/macOS) with terminal tools (PuTTY, Teams, Anydesk) and full administrator rights.
• Console cable (e.g., RJ45‑to‑USB/Serial as applicable) and required adapters.
• Spare Patch Cord/Cable (5m) x 2
• Basic screwdriver kit (Phillips/flathead/torx as applicable)
• Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)
• Crimping tool and cutter
• RJ45 terminator (surplus)
• Labelling machine